- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-26-2024 08:51 AM
We have a couple of users who have several favorites set, but their list blanks out at random times. In order to get their favorites back, they have to close their browser window and reopen; sometimes it requires clearing the cache. This is annoying to the users and takes time. Is there a setting that can be changed?
Solved! Go to Solution.
- 2,422 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-13-2025 12:23 PM
Our issue was resolved with a system property update. I'll paste the information from our ServiceNow support case below:
Issue:
User's favorites menu will randomly be blank
Solution Proposed:
The menu is taking too long and needs to be disabled, the "glide.ui.next_experience.menu_lazy_loading_enabled" system property can be created and set to false. The inconsistency of this behavior is due to the menu items being cached for 5 minutes at a time. If the property is set to true(OOB Default is true), the page loads first (the main frame and app shell and menu headers), and then the menu items get populated afterward, and with this property set to false, the menu items get populated at the same time the menu headers display.
Please create the following system Property and set it to false : glide.ui.next_experience.menu_lazy_loading_enabled
The type of the system property can be 'true | false' and it is fine for the 'Ignore cache' to be checked.
NOTE: There would be a slight performance impact due to this property being set to false. The property only affects the loading of the next experience navigation menus, not lazy loading for forms or anywhere else.
Please find a knowledge article which explains this:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1548092
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-26-2024 09:25 AM
I have never seen this issue. What browser are they using? Have you tried different browser to see if the issue still exists? There are not settings specific to favorites as far as I know.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-26-2024 09:33 AM
This has happened on both Chrome & Edge.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-27-2024 07:10 AM
I just went thought docs and could not find anything specific for favorites other then how to add and manage them. All sings point this do being a browser / PC issue since this is only happening to a couple users.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-27-2024 07:34 AM
I also had same issue last week and there is no reason i found. Just refresh the browser and it worked fine.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
