Create request from Case should redirect to csm catalog page

[Nico12]

Hi,

In the ootb process, when a user is on CSM Workspace and create a Request, the iframe that open open the swp portal.

if the user open the request from an incident in from Service operational workspace, it open the same iframe with the same portal.

Problem : it display all catalogs but we want only the Customer catalog for Requests opened from CSM Workspace and Service Catalog for Requests opened from SOW.

Is there a way to decide that for CSM, it should open CSM portal page and for incident ESC portal page instead of SWP portal page ?

Regards,

[Nico12 · Accepted solution]

Well,

For Customer service Workspace :

Ending by passing the catalog sys_id from the UI Action to the UI Builder Page (Catalog Item Page) containing the IFrame.

For SOW :
Create a Variant of the to the UI Builder Page Catalog Item Page SNC cause the original is in read only and no params are set up on the field catalog id.

Passing the catalog Sys_id from the declarative action "Create request"

It did the job for us 🙂