User's favorites randomly disappear and require restart of their browser to restore

[Beth Clingenpee]

We have a couple of users who have several favorites set, but their list blanks out at random times. In order to get their favorites back, they have to close their browser window and reopen; sometimes it requires clearing the cache. This is annoying to the users and takes time. Is there a setting that can be changed?

[michaelward]

I had this issue, but unfortunately, I refavorited an item, and I think that effectively wiped my other favorites.  Browser restart did not fix it.  Chrome - the latest as of this post.  

[Beth Clingenpee · Accepted solution]

Our issue was resolved with a system property update. I'll paste the information from our ServiceNow support case below:

Issue:
User's favorites menu will randomly be blank

Solution Proposed:
The menu is taking too long and needs to be disabled, the "glide.ui.next_experience.menu_lazy_loading_enabled" system property can be created and set to false. The inconsistency of this behavior is due to the menu items being cached for 5 minutes at a time. If the property is set to true(OOB Default is true), the page loads first (the main frame and app shell and menu headers), and then the menu items get populated afterward, and with this property set to false, the menu items get populated at the same time the menu headers display.

Please create the following system Property and set it to false : glide.ui.next_experience.menu_lazy_loading_enabled
The type of the system property can be 'true | false' and it is fine for the 'Ignore cache' to be checked.

NOTE: There would be a slight performance impact due to this property being set to false. The property only affects the loading of the next experience navigation menus, not lazy loading for forms or anywhere else.

Please find a knowledge article which explains this:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1548092

[OliverDoesereck]

Ive had this issue pretty consistently over the last few months. I'm guessing a Next Experience issue somewhere.

When this happens, I favorite anything in the navigation, that appears (as the only entry) under favorites, then I edit all my favorites, save and everything appears again. Then I just remove the temporary new favorite again.

Refreshing the whole page does nothing for me.

Using Windows 11 and Edge. On Xanadu P7 (latest)