What are the possible reason for duplicate of role in selected slush bucket?

Rain Vaine
Kilo Sage

‎08-12-2024 12:56 AM

Hello experts,

 

Do you know of any possible reason for the having a duplicate of role in the selected slush bucket? Please see the image below for the reference:

RainVaine_1-1723449248164.png

I tried testing it in my PDI by creating new record for the 'User Roles' table but as you can see it doesn't create a duplicate.

RainVaine_2-1723449334282.png

Regards,
Vaine

 



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Ankur Bawiskar
Tera Patron
Tera Patron

‎08-12-2024 01:14 AM

@Rain Vaine 

did you check the sysIds are same for both the records?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Rain Vaine
Kilo Sage
In response to Ankur Bawiskar

‎08-12-2024 05:53 PM - edited ‎08-12-2024 06:05 PM

Hello,
Yes I have checked the records in the User Roles table. It seems that they have different sys_ids. 

Do you have any possible idea how was it created?
When I checked on the created date, it seems it was created at the same time:

RainVaine_0-1723510349312.png


When I am trying to create a duplicate record in User Role table in PDI, it is not working.

P.S. I don't think it is possible to export xml in User Table since it is a bunch of reference field which open to user record. Do you have any inputs?
Regards,
Vaine

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