SOW ui action 'new' for change request

[vinay167]

When i am creating change from sow using new ui action it is not taking me to interceptor to select the model and taking me directly to new normal change record.

[Bhavya11]

Hi @vinay167 ,

is "New" custom  UI action? , if not then from list view of change request it will redirect to  "yourinstnace.service-now.com/now/sow/create-change-request-page"

if yes goto UI Builder then open SOW workspace then in page variant please check below 

Please mark helpful & correct answer if it's really worthy for you.

Thanks,

BK

[vinay167]

Yes, all the things are there but if it is not redirecting what is the solution?

[June3]

This also happens to me. Maybe you can try "cache.do" in the navigator. This will help clean the cache