Where are "followed" records flagged/stored in Polaris/NE?

[Kristin J]

Hi there,

Has anyone figured out how to see which records are currently being followed? As an admin this would be helpful sometimes but I also think it could be handy for an agent to be able to see a list of what they are following.

It came up because we're having an error about live feed after a recent patch and even though live feed isn't a thing with Polaris, it seems to still be going on in the background. It seems to be connected to records that are being followed, but I can't prove it unless I can see what is being followed. 😃

Thanks to anyone who might know where this little secret can be uncovered!

Kristin

[JP - Kyndryl · Accepted solution]

Hi Kristin,

See  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715361

[Kristin J]

JP, thank you very much!