Awareness of AI opens the door, but using it in meaningful ways is what brings it to life.    ServiceNow AI Summit Charlotte is happening February 24, 2026 at the Charlotte Convention Center.     What to expect:  AI Control Tower keynote + customer panel – See how companies are rethinking operations with AI at the center, with real success stories and actionable takeaways  Breakout sessions – Make your data AI-ready, reimagine CRM, and put autonomous workflows to work across IT, HR, security, and operations  Exchange Roundtables – Get your biggest questions answered through expert-led, peer-to-peer discussions with the ServiceNow community  Want to go deeper? Join us for Learning Labs on February 23, the day prior to the Summit—full-day workshops led by ServiceNow experts. Learning Labs are filling up quickly, so make sure to secure your spot today!    Make this where you put AI to work for you. We'll see you in Charlotte!    Click here to register  ... View more

Join us in Charlotte on February 23-24 for a complimentary 2-day event that turns curiosity into capability through hands-on learning.   Day 1 (Monday, February 23): Learning Labs Get hands-on experience, collaborate with experts, and walk away with strategies you can implement immediately.   Day 2 (Tuesday, February 24): AI Summit Join in sessions and conversations on AI-powered solutions and discover how to unify your AI, data, and workflows on a single platform.   The event will help you discover how to make AI a reality to transform your business, unlock new opportunities, and drive meaningful results—and we'll have some fun, too.   Registration opens December 18. We'll share the link here once it's live. ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Charlotte, we can't wait to be back!   ServiceNow AI Summit Charlotte is happening February 24, 2026 at the Charlotte Convention Center. Registration is now open for this free event.   AI hype is everywhere, but real results? That's what we're here for. Join us to see the AI Control Tower in action and discover how leading organizations are putting AI to work across the enterprise.   Here's what's in store:   Solution-level sessions across Autonomous IT, CRM, Business Operations, Data & Analytics, and Risk & Security 360 Exchanges – collaborative problem-solving with ServiceNow experts and your peers Networking opportunities to connect with innovators and practitioners in the Charlotte region   Ready for hands-on learning?Join us for Learning Labs on February 23, the day prior to the Summit – full-day workshops led by ServiceNow experts. Limited spots available for those ready to level up their technical skills.   Get ready to exchange ideas, learn something new, and see how AI delivers real business value. We'll see you in Charlotte!   Click here to register ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more