Hoping that someone can host an event soon in Raleigh!     ... View more

Due to the Monday holiday and Metlife's strict security requirements the registration for the NC SNUG will close this Friday Oct 10th as we have to provide names to security by EOD Friday. If you haven't yet registered and are hoping to come to the SNUG please register by Friday Oct 10th at 4pm ET. Register here We look forward to seeing you! ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

📣 NC SNUG is just over two weeks away — Final Call for Customer Presenters!   We’re gearing up for the 2025 North Carolina SNUG on Wednesday, October 15th at MetLife in Cary, NC, and we’re looking for one more customer presentation to complete the agenda. If you’ve led a ServiceNow implementation, tackled a complex upgrade, or built something impactful on the platform — this is your chance to share your story and inspire others in the community.   🗓️ Event Details Date: October 15, 2025 Time: 12:00–4:30 PM Optional Pre-SNUG Workshop: Starts at 9:30 AM, Put AI Agents to Work for Service Operations Location: MetLife, Cary, NC Registration: Register here ✅ Why Present? Share lessons learned and best practices Showcase your team’s innovation Build visibility within the ServiceNow ecosystem We already have a sponsor lined up — now we just need your voice to round out the day! Interested in presenting? Reach out to Anna Kinworthy at anna.kinworthy@servicenow.com.   ... View more

Hello! I'm new to the community and looking to see if anyone in the area has experience with global knowledge base creation and deployment. I am the SN knowledge base manager, so managing, maintaining, creating articles, processes, etc. looking for insight, experience sharing, or anyone local who works in the KM side of SN to connect with and learn from. We are currently expanding to a multinational platform and that part is new for me. Would love to learn from anyone with experience.  ... View more