Hello,I’ll be attending Knowledge next week and would love to connect with other SNUG members for some collaboration time. We currently use Major Incident Management within our organization and are interested in learning more about your user journey ...
Within our organization, we are in the process of adopting an interactions‑first model for our Service Desk.As we are relatively late in this transition, we’re interested in connecting with organizations that have recently made this shift—or those cu...
Hi All, Hoping this is the right place for this type of thing, but I was wondering if there was a Charlotte-area ServiceNow crew to have some good conversations with. I know with official events being far and few between, it would be cool to get some...
Hello, I'm trying to download the Splunk add on which is "free" but I keep getting this error. I'm doing it with my "Developers" ID. Any recommendations? Thanks !
Hello, I attended the recent SNUG in Raleigh in Oct 2025. I seem to remember you saying that the slide decks would be posted. I do not see them yet. I am specifically looking for the one from UNC Healthcare presentation on their IAM application. Can ...
Problem: update set deployments are manual and time consuming. The processing of all the update sets in a release, multiple times a week, is a resource intensive operation. Proposal:automated update set deployment Design overview:Using service now ...
Hoping that someone can host an event soon in Raleigh!
Due to the Monday holiday and Metlife's strict security requirements the registration for the NC SNUG will close this Friday Oct 10th as we have to provide names to security by EOD Friday. If you haven't yet registered and are hoping to come to the S...
NC SNUG is just over two weeks away — Final Call for Customer Presenters! We’re gearing up for the 2025 North Carolina SNUG on Wednesday, October 15th at MetLife in Cary, NC, and we’re looking for one more customer presentation to complete the agend...
Hello! I'm new to the community and looking to see if anyone in the area has experience with global knowledge base creation and deployment. I am the SN knowledge base manager, so managing, maintaining, creating articles, processes, etc. looking for i...
The next IN-PERSON North Carolina ServiceNow User Group (SNUG) meeting is coming soon — October 15!We’re actively finalizing the agenda and still have a few open speaker slots available for 30–45 minute presentations. If you have a story to share, a...
Hello - has the next SNUG been scheduled in NC?
Are there any plans for a Raleigh or Charlotte SNUG? Would love to see ya'll there!
Does anyone know how to modify the CAB workbench to show additional fields? We added a new field to the Planning tab in a change record and I want to see this new field show up along with the current OOB fields: Justification, Implementation, Risk, B...
Hi all, I am new to using SNOW coaching and have a question. I set up a coaching opportunity with a virtual coach that creates an assessment when a user puts certain things into a field on a change form. We are trying to encourage best practice wit...
