Any Planned NC-SNUG meetup in June/July-2026
Hi All, Greetings, any planned meetup coming month (June/July) near Raleigh area. Thanks, AshishKM
Forum Posts
Major Incident
Hello,I’ll be attending Knowledge next week and would love to connect with other SNUG members for some collaboration time. We currently use Major Incident Management within our organization and are interested in learning more about your user journey ...
Service Desk Operations (Interactions and AI)
Within our organization, we are in the process of adopting an interactions‑first model for our Service Desk.As we are relatively late in this transition, we’re interested in connecting with organizations that have recently made this shift—or those cu...
ServiceNow Charlotte Meetup?
Hi All, Hoping this is the right place for this type of thing, but I was wondering if there was a Charlotte-area ServiceNow crew to have some good conversations with. I know with official events being far and few between, it would be cool to get some...
Not able to access ServiceNow Store
Hello, I'm trying to download the Splunk add on which is "free" but I keep getting this error. I'm doing it with my "Developers" ID. Any recommendations? Thanks !
Slide deck from recent Oct 2025 SNUG - specifically the UNC presenation
Hello, I attended the recent SNUG in Raleigh in Oct 2025. I seem to remember you saying that the slide decks would be posted. I do not see them yet. I am specifically looking for the one from UNC Healthcare presentation on their IAM application. Can ...
automated update set batching and deployment
Problem: update set deployments are manual and time consuming. The processing of all the update sets in a release, multiple times a week, is a resource intensive operation. Proposal:automated update set deployment Design overview:Using service now ...
Any news for a Raleigh SNUG?
Hoping that someone can host an event soon in Raleigh!
Fri, Oct 10th: FINAL DAY TO REGISTER for the NC SNUG
Due to the Monday holiday and Metlife's strict security requirements the registration for the NC SNUG will close this Friday Oct 10th as we have to provide names to security by EOD Friday. If you haven't yet registered and are hoping to come to the S...
NC SNUG 2025 — Final Call for Customer Presenter!
NC SNUG is just over two weeks away — Final Call for Customer Presenters! We’re gearing up for the 2025 North Carolina SNUG on Wednesday, October 15th at MetLife in Cary, NC, and we’re looking for one more customer presentation to complete the agend...
Knowledge Management in Greensboro
Hello! I'm new to the community and looking to see if anyone in the area has experience with global knowledge base creation and deployment. I am the SN knowledge base manager, so managing, maintaining, creating articles, processes, etc. looking for i...
Call for Speakers - 2025 NC SNUG
The next IN-PERSON North Carolina ServiceNow User Group (SNUG) meeting is coming soon — October 15!We’re actively finalizing the agenda and still have a few open speaker slots available for 30–45 minute presentations. If you have a story to share, a...
Resolved! Upcoming North Carolina SNUG?
Hello - has the next SNUG been scheduled in NC?
Are there any plans for a Raleigh or Charlotte SNUG?
Are there any plans for a Raleigh or Charlotte SNUG? Would love to see ya'll there!
CAB workbench changes
Does anyone know how to modify the CAB workbench to show additional fields? We added a new field to the Planning tab in a change record and I want to see this new field show up along with the current OOB fields: Justification, Implementation, Risk, B...