Within our organization, we are in the process of adopting an interactions‑first model for our Service Desk.
As we are relatively late in this transition, we’re interested in connecting with organizations that have recently made this shift—or those currently operating in an interactions‑first model—to share learnings and best practices. Our goal is to learn from your experience and proactively avoid challenges you may have encountered along the way.
Additionally, we’d love to understand if and how you are leveraging out‑of‑the‑box ServiceNow AI capabilities to support a zero‑touch (or near zero‑touch) Service Desk model.
Thank you, and we appreciate any insights you’re willing to share.
