Have you ever been burned by the fact that GlideRecord's addQuery function silently tolerates bad column names? I have. This query was nearly "career-altering" for me, when, in a sprint review meeting with senior leadership after 8 months of develo...
I created some visio shapes to help create a mockup of what the form will look like (not the ESS view) so we can provide a visual and get signoff from the service owner prior to development. We found that this helps to nail down the exact requireme...
Is there a way to tie an LDAP server to a MID server cluster name when configuring the settings? The LDAP configuration is for LDAP imports. We have created a MID server cluster, with two MID servers in the Fail-over configuration. However, when conf...
We have a question about the proper definition of relationships / relationship descriptors in the CI Relationship table (cmdb_rel_ci) table.Briefly:The Out of the Box relationship descriptor "directions" from parent to child (and vice versa) seem to ...
Hello, all. Newbie here. Just went live with ServiceNow over here at Arlington ISD. We're trying to figure out the best way to deal with users that change last name and thus change their user ID. We synch with Active Directory managed by another de...
Hello,I am trying to open a newly created knowledge article in a new window. I am using a UI Action. The following code does not work: var sysid = kbArticle.sys_id; var url = 'kb_knowledge.do?sys_id=' + encodeURIComponent(sysid); url += '&sysparm...
How are you managing Service Design Packages? We're rolling out SDP and there is a lot of grumbling about using Microsoft Word to capture all the aspects of the design for each of our services. There must be a better way (hopefully using ServiceN...
hi Hi Alan lowranceThis is Gopi ,Alan lowrance i have a requirement , i have a project table and in that i have a "project reminder" section where inUsers can subscribe for Weekly/Bi-Weekly/Monthly reminders using the "Project Reminder" Section.Use...
When our Discovery was first set up, it was changing the asset and ci status to "Installed", but now I have noticed a lot of things still "In Stock" when they are being discovered... so trying to find where that code/setting would be running from. ...
Can i change the 'Name' field after i saved the form. For example i didnt realize it was saving as a generic u_choice_3 field i presumed that it would be u_action.
I am trying to put together a report that will show if the "Planned start date" or "Planned end date" has changed after the approval on a change request.
