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3 weeks ago - edited Wednesday
AI Agent Masterclass
From Strategy to Scale in 5 Sessions
By EMEA AI Solution Architect Team
Why This Masterclass?
AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, you hit the same walls:
- "Where do we even start?" – Too many possibilities, no clear path
- "How do we pick the right use case?" – Everything seems like a good idea
- "Our data isn't ready" – The classic blocker
- "We built a POC, now what?" – Stuck in pilot purgatory
Sound familiar? That's exactly why we created this Masterclass.
What Makes This Different
This isn't another AI hype session. We built this series based on real conversations with customers who are actually deploying AI Agents. Every framework, every template, every demo comes from the field.
Each session builds on the previous one—from understanding why AI Agents matter, to picking the right use cases, to actually building and optimizing them.
- Session Recordings: Watch each session on-demand via the green buttons below
- Key Takeaways: Click "Read Details" for frameworks, slides, and resources
- Sequential Learning: Sessions build on each other—start with Session 1 for the full journey
- Jump In Anywhere: Already know the basics? Skip to the session that addresses your current challenge
The 5 Sessions
Based on overwhelming demand, we're adding more sessions. Top-voted topics:
Stay tuned — Session 6+ announcements coming soon!
Get Started
- Recommended Path: Start with Session 1 to understand the landscape, then progress through each session
- Jump In: Already familiar with AI Agents? Skip to the session most relevant to your current challenge
- Questions? Drop a comment below or reach out to your ServiceNow account team
Author: Timo Weber, Senior AI Solution Architect, ServiceNow EMEA
Last updated: February 2026
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Truly a masterclass, Timo and the team. I attended each session so far and see tremendous value in the series. I find the information and tips practical, and it points out all the important aspects to keep in mind for implementing Agentic AI, which is quite different to traditional implementations. Thank you for it, and I am already looking forward to what's next beyond the final session!
