Why This Masterclass?
AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, you hit the same walls:
- "Where do we even start?" – Too many possibilities, no clear path
- "How do we pick the right use case?" – Everything seems like a good idea
- "Our data isn't ready" – The classic blocker
- "We built a POC, now what?" – Stuck in pilot purgatory
Sound familiar? That's exactly why we created this Masterclass.
What Makes This Different
This isn't another AI hype session. We built this series based on real conversations with customers who are actually deploying AI Agents. Every framework, every template, every demo comes from the field.
Each session builds on the previous one—from understanding why AI Agents matter, to picking the right use cases, to actually building and optimizing them.
The 5 Sessions
Deep-dive into each session:
- Session 1: AI Agents: Why Now? →
- Session 2: Turning Good Ideas into Great Agents →
- Session 3: From Blueprint to Build →
- Session 4: Behind the AI Agent →
- Session 5: Coming 27 Jan 2026
Get Started
Recommended: Start with Session 1 to understand the landscape, then jump to the session most relevant to your current challenge.
Questions? Drop a comment below or reach out to your ServiceNow account team.
By Timo Weber, Senior AI Solution Architect, ServiceNow EMEA
Last updated: January 2026
