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Agentic Workflows End to End Setup Guide
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Agentic Workflows End to End Setup Guide

Now Assist Agentic WorkflowsEnd to End Setup Guide A...

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Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get...
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Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get...

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AI Voice Agents Are Here: Autonomous Service That Delights

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Now Assist: Responsible AI, Data Handling, & Security

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Featured Third-party model providers are becoming the default for Now Assist skills and agents

What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...

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Release Updates

Featured From Development to Production: Ask ServiceNow's AI Experts Anything

Hey everyone, We're ServiceNow's Forward Deployed Engineering (FDE) team. We're a team of builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the ServiceNow AI Platform...

Article

Featured Designing Your first custom ServiceNow MCP server with MCP Server Console

What is MCP Server Console? MCP Server Console is where ServiceNow administrators build and manage MCP servers: collections of tools that external AI agents and MCP clients can discover and call. Each server is a curated catalog of capabilities ...

Article
Best Practices
Getting Started

Featured Comprehensive Resource List for Now Assist Implementations

If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. For planning your deployment, and based on the lessons learned above, the following links can get...

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Best Practices
Getting Started

Featured Now Assist Quick Start Guide

Now Assist is the label given to experiences powered by generative AI at ServiceNow. It empowers your agents/customers to get help, solve problems, and answer questions through a variety of new features documented below. Where should you start b...

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Generative AI

✨ Now Assist Context Menu: A Productivity Tool Within ServiceNow

"How do I add AI capabilities to ServiceNow without building from scratch?" "My agents need help writing faster, but I don’t want to disrupt their workflow." If you are already using Now Assist licensing in ServiceNow, you may already have an AI a...

Article

From Development to Production: Ask ServiceNow's AI Experts Anything

Hey everyone, I'm Ryan, an engineer on ServiceNow's Forward Deployed Engineering team. We're a team of experts and builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the...

Question

Group Action Framework (GAF) FAQ

What is the Group Action Framework (GAF)? Group Action Framework is used as a framework to assist in building workflows that utilize insights derived from sets of related data such as incident and case records. It utilizes generative AI and machin...

Article

NowAssist Guardian

I have enabled the Offensiveness and Prompt Injection guardian in Now Assist Guardian for ITSM. The guardian are working correctly during incident summary generation when the incident is created by me. If offensive content is added to the incident de...

Question

Now Assist Guardian FAQ

What is Now Assist Guardian? Trustworthy and responsible AI empowers customers and participants in the AI lifecycle to make informed decisions. Now Assist Guardian is a built-in platform component that ships with the Generative AI Controller and is k...

Article

Agentic AI: The Evolution of Intelligent Automation in ServiceNow

Ana Clara Pessan ServiceNow Partner Talent Strategist ana.pessan@servicenow.com March, 5, 2025 In the world of artificial intelligence, the evolution of workflows is transforming how companies operate. Within this landscape, ServiceNow is leading...

Article

Configure Fallback Topic

Hi Team,I'm currently working on a Virtual Agent requirement where I need to implement a multi-level fallback experience when the bot is unable to answer a user's question.EnvironmentWe have two Service Portals:IT4U PortalHR4U PortalEach portal has i...

Question

ServiceNow - Catalog Task Survey

How to embed a survey in ServiceNow after closing a task/ticket as closed complete?

Question

Now Assist Chatbot on end-user portal

how can I reach a complete coverage of questions asked?

Question

Accelerating Agent Responses with Now Assist’s Activity Response Generation

Accelerating Agent Responses with Now Assist’s Activity Response Generation When customer service or IT tier agents face complex cases with dozens of updates, they spend valuable time scrolling through activity streams to understand the case hi...

Article

Email predictive text assistance skill

We have enabled the Email Predictive Text Assistance platform skill and completed the required configuration. However, we haven’t been able to find any documentation that explains how the skill works or how it can be tested.Could anyone share any doc...

Question

Allow the business_stakeholder role to view a project's stakeholders

I am trying to allow our users with the business_stakeholder role to be able to read records on the Project Stakeholder table, pm_m2m_project_stakeholder. I found the table's read ACL but modifying it has not worked. Thanks!

Question

How can we call genius result from flow designer.

We’re working on a requirement where we need to retrieve the Now Assist Genius response within a Flow Designer flow. We tried using the AI Search action, but it returns a raw JSON payload instead of the formatted Genius response. We also attempted to...

Question

Best Practice for capturing in Update Sets

When any skill is being activated, if we turn on an update set For ex: Lets say we are cloning or updating small configuration in the guided setup of the Incident Summarization skill , we are seeing that updates are capturing in Three Applications (I...

Question

"Ask a Follow-up" is changed from hyperlink to UI action

Hi Community,In Employee center portal where Now Assist is enabled and Genius result is included, there is a hyperlink "Ask a Follow up" which when clicked will open the Virtual Agent BotIt was initially a hyperlink but now it has been changed to a U...

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Survey Analysis

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Error in Contract extraction for now assist in CM ...

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Zurich Employee Center - Automatically Open Now As...

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Custom AI Agent for SAM - Publisher News Researche...

‎06-19-2026 09:38 PM

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ServiceNow Otto

Hot Topics

From Development to Production: Ask ServiceNow's AI Experts Anything

ryanyong

Agentic Workflows End to End Setup Guide

Brad Tilton

Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get...

Victor Chen

AI Academy

Loic1

AI Voice Agents Are Here: Autonomous Service That Delights

Justin_Wilburn

Now Assist: Responsible AI, Data Handling, & Security

Eliza

Getting Started

Welcome Guide

Quick Start

FAQ

Advanced Topics

AI Agent tools

ServiceNow Otto in AI Search

Enterprise AI Maturity Index

How BT builds trust with millions of customers

Responsible AI

On Demand Events

AI Academy

Loic1

Resources

ServiceNow Otto best practices

What's New Blog

Release Notes

Product Docs

Store

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ServiceNow Impact

Featured Third-party model providers are becoming the default for Now Assist skills and agents

Featured From Development to Production: Ask ServiceNow's AI Experts Anything

Featured Designing Your first custom ServiceNow MCP server with MCP Server Console

Featured Comprehensive Resource List for Now Assist Implementations

Featured Now Assist Quick Start Guide

Let's connect together