Now Assist AI Agents prompting guide

[Victor Chen]

Learn how to write powerful and reliable instructions for your Now Assist AI agents

Whether you're just getting started building your own Now Assist AI agents, or you're looking to optimize your existing AI agents, see the attached prompting guide for tips, examples, and troubleshooting steps on how to instruct your AI agents to do what you want. The guide is recommended for those on the latest Yokohama or Zurich release. Don't forget to update the Now Assist AI Agents store application (version 5.0+ as of time of writing). 

See the PDF attachment at the bottom of the article.

For more resources including FAQs, ServiceNow University courses, and lab guide, see the AI Agents Resource Guide. 

[Community Alums]

Can Now Assist AI can create new software request directly thru promp?

[Shamma Negi]

Super useful!! Thanks for sharing!!

[Victor Chen]

@Community Alums - Creating requests is best done through a tool instead of directly in an agent prompt. 

[Community Alums]

Thanks, Victor

[Manal AQUIL]

Love this article