Now Assist in AI Agents - Resource Guide [Updated February '26]

[Victor Chen]

See the latest resources and videos to learn about Now Assist AI Agents

 

Latest store app version as of February 2026: Now Assist AI Agents 6.1.10

Articles:

• *If you're new to AI Agents, start here*: Introducing AI Agents and Quick Start Guide
• Now Assist AI Agents prompting guide
• AI Agents FAQ and Troubleshooting
• Enable MCP and A2A for your agentic workflows - with FAQs [Updated: Zurich Patch 4]
• Capturing AI Agent updates in Update Sets
• AI Agent tools – Getting the most out of your agentic workflows
• Deploy AI Agents with Confidence with Agentic Evaluations
• Latest access control security enhancements for AI Agents and Skill Kit [Updated Zurich Patch 4]

ServiceNow University:

• Now Assist AI Agents Deep Dive (recommended!)

Academy Videos: 

• AI Academy: AI Agents, unlock autonomous productivity at scale

• AI Academy: Platform Agentic Workflows

• AI Academy: Using Web search with AI Agents

• AI Academy: MCP Client with Now Assist AI Agents

• AI Academy: Securing your AI Agents & Custom Skills

Documentation: Now Assist AI Agents

For more guidance and videos: AI Center of Excellence 

See the lab guide attached below on exploring and creating AI Agents, based on the Knowledge 25 labs. 

[Victor Chen]

Updated with a new lab-style guide in building and using AI Agents!