Now Assist skills and plugins guide - as of August 2024 release

Victor Chen · ‎07-08-2024

As of Septemer, Xanadu EA (Patch 1)

*New skills for Xanadu

Now Assist skills list can also be found in our documentation: https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-s...

*Old list.

Plugins	Skills
Now Assist for Creator	Flow Generation
Latest version: v26.1.1	Flow recommendations
	Intelligent code recommendations
	Playbook generation
	Playbook recommendation
	Catalog item generation
	App Generation
	Data visualization generation*

Now Assist for Platform (powered by workflows content)	Now Assist Q&A Genius Results
Latest version: v5.0.1	Now Assist Multi-turn catalog ordering
	Now Assist Topics
	Navigation*

Now Assist for ITSM	Chat summarization
Latest version: 5.0.4	KB generation
Requires: Glide Virtual Agent	Incident summarization
	Resolution notes generation
	Sidebar discussion summarization*
	Chat reply recommendation*
	Change request summarization*

Now Assist for HRSD	Chat summarization
Latest version: v6.0.2	KB generation
	Case summarization
	Resolution notes generation
	Chat reply recommendation*

Now Assist for CSM	Chat summarization
Latest version: v6.0.0	KB generation
	Case summarization
	Resolution notes generation
	Chat reply recommendation*
	Email reply recommendation*
	Sidebar discussion summarization*
	Voice call summarization*

Now Assist for Strategic Portfolio Management (SPM)	Feedback summarization
Latest version: v3.0.0	Project Gen AI Docs*

Now Assist for IT Operations Management (ITOM)	Alert analysis
Latest version: v2.2.0

Now Assist for Field Services Management (FSM)	Work Order Task Summarization
Latest version: v4.0.1	Knowledge Generation*
	Sidebar chat summarization*

Now Assist for Sourcing and Procurement (SPO)*	Now Assist Multi-turn catalog ordering
Latest version: v1.0.2

Now Assist for Public Sector Digital Services (PSDS)*	Government case summarization*
Latest version: v1.0.1

Now Assist for Financial Services Operations	Claim summarization*
Latest version: v1.0.0

Now Assist for Telecommunications, Media, and Technology (TMT)*	Service Problem summarization*
Latest version: v1.0.0	Resolution Notes Generation*
	Test summarization*

Now Assist for Security Operations (SecOps)*	Security incident summarization*
Latest version: v1.0.0	Resolution notes generation*

Other plugins to know

While you should always update the plugins above, sometimes, the following plugins also need to be updated to receive the latest changes and fixes.

Now Assist for Platform
Now Assist in AI Search
Now Assist in Virtual Agent
Generative AI Controller

If you encounter issues installing Now Assist plugins or if you want to read more on best practices, view this article: Best practices for installing and updating Now Assist related plugins

Victor Chen · ‎08-30-2024

List updated for Xanadu Early Availability.