Your K26 agentic AI guide: Where to go, What to do, What to walk away with

Brad Tilton · an hour ago

Inspire

4–4:30PM — Tuesday, May 5 | Expo Solutions Stage B

Your competitors are reinventing their businesses with AI in weeks, not months. Discover how ServiceNow Customer Success helps you stay ahead with the guidance and tools to deliver autonomous workflows at scale. Learn how the latest innovations can accelerate your AI journey, and hear directly from Hitachi Energy on how they saved thousands of hours through automation and self-service with ServiceNow Impact.

Simon Short

SVP, Customer Excellence, ServiceNow

Monica Koedel

VP Product Management, Impact, ServiceNow

Oliver de Wilde

Head of IT Transformation, Hitachi Energy

Learn from the best

Connect 1:1 with hundreds of experts to go from vision to reinvention.

Engage and exchange

Get guidance and spark inspiration from other platform owners like you.

Your journey to AI results is unique. Find a Customer Success solution that evolves with your business.

Your next breakthrough starts at Destination Success at the expo. Reimagine the possibilities, and get a personalized roadmap.

Get candid about your wins and challenges at Exchange Roundtable discussions. Drop by the Knowledge Exchange at the Wynn.

Knowledge 26 | MAY 5–7 | LAS VEGAS

Make your success unstoppable at Knowledge

No matter where you are on your ServiceNow journey, this is your space to get it done. Experts, insights, and tools come together so you leave with a plan that works for you.

✓ Find out if you're truly Agentic AI ready, and your next steps forward

✓ Walk through your implementation path with interactive demos

✓ Get a personalized roadmap built around your priorities

✓ Discover the full range of resources, tools, and support available to you

✓ Get answers to any question with an expert right beside you

AI Agents

Expert Lounge

Find our AI experts at the Genius Lounge. They're ready to help you activate your choice of agentic workflows or AI Agents in your instance live.

•Sign up for a time slot at the AI Platform welcome desk

•Sit with experts as they guide you in turning on AI agents and exploring use cases

•Walk away with a workflow or agent activated

The interactive assessment gives you a clear picture of where you are today and the path forward.

In minutes, receive:

•A readiness and maturity score based on your organization's current state

•A view of your priority gaps so you know exactly what to tackle first

•A personalized roadmap with recommended next steps and resources built for you

DEMO 1

Get AI-Ready: Activate Now Assist for Agentic AI

DEMO 2

Go Live with Agentic AI: Activate Workflows for Your Organization

DEMO 3

Measure, Evaluate, and Troubleshoot Your Agentic AI

DEMO 4

Jumpstart Your CMDB: Build the Foundation Your AI Depends On

Tuesday, May 5th

6:30–7:30PM

1923 Prohibition Bar, Grand Canal Shoppes

An exclusive speakeasy evening of cocktails, conversation, and Customer Success. A fireside chat with Simon Short, SVP of Customer Excellence featuring customers and partners AutomatePro and Xtype.

Sessions

Learn SES7886 — Theater Session

Building AI That Knows Your Business: Context-Aware Intelligence and Security

Tues, May 5: 8:00–8:30AM — Wynn KE: Theater 2

Learn SES6059 — Theater Session

FAST AI: Framework for Accelerated Transformations With AI Agents

Tues: 9:00–9:30AM — Expo: Theater 2

Discover SES8111 — Roadmap

AI Control Tower: The Operating System for Enterprise AI Governance

Tues: 1:30–2:30PM — Wynn: Bandol 1

Learn SES6010 — Theater Session

From Vision to Value in 90 Days: KPMG UK's AI Transformation with ServiceNow

Wednesday, May 6: 11:30AM–12:00PM — Wynn KE: Theater 3

Learn SES7905 — Theater Session

First Ever Agentic AI Within Philips

Weds: 12:30–1:00PM — Wynn KE: Theater 2

Learn SES10409 — Theater Session

Momentum Made Real: How AI Leaders are Redefining What's Possible with ServiceNow

Weds: 1:30–2:00PM — Wynn KE: Theater 2

Discover SES6232 — Roadmap

ServiceNow AI Roadmap: AI That Thinks, Workflows That Act

Weds: 1:30–2:30PM — Wynn: Bandol 1

Learn SES10411 — Theater Session

From Case Management to Agentic AI: How Vantage Towers Transformed Landlord Operations

Weds: 2:30–2:45PM — Wynn KE: Theater 1

Learn SES8051 — Theater Session

Securing AI Agents: Identity, Permissions and Zero-Trust at Scale

Weds: 2:30–3:00PM — Wynn KE: Theater 3

Learn SES8121 — Theater Session

From Pilot to Adoption: How FDEs Deliver AI That Drives Value

Thursday, May 7: 11:30–12:00PM — Expo: Theater 6

Learn SES7406 — Breakout Session

Human + AI: TD Bank's Formula for Platform-Driven Innovation

Thurs: 12:00–12:30PM — Wynn Margaux 1: Ground Level

Build LAB7811 — Lab Session

Taming the Wild West: Access Controls and Guardrails for Agentic AI

Thurs: 2:00–3:30PM — Venetian: Casanova 603

Learn SES6100 — Theater Session

Building Confidence in Agentic AI: Can You Stand Behind It?

Thurs: 2:30–2:45PM — Expo: Theater 2

No presentations. Just real talk. | At the Wynn Knowledge Exchange

41

Sessions

100+

Experts

ServiceNow's possibilities are powerful, but they can feel overwhelming. Cut through the complexity and get clear steps from peers and pros. Fast-track your ServiceNow implementation and adoption journey. Learn tried-and-tested best practices in interactive sessions led by experts.

Agentic AI Roundtables

At the Wynn Knowledge Exchange

SES8195

Now Assist Deployment & Optimization

Tues, May 5 · 1:30–2:30 PM · RT6
Weds, May 6 · 1:30–2:30 PM · RT2

SES10416

From Pilot to Production: Scaling Now Assist Enterprise-wide

Weds, May 6 · 3:00–4:00 PM · RT6

SES10415

Enterprise AI Control & Governance: Managing AI at Scale

Thurs, May 7 · 12:00–1:00 PM · RT2

SES10418

Designing and Deploying Successful Agentic Workflows in CRM

Thurs, May 7 · 12:00–1:00 PM · RT6

SES10422

Exchange Roundtable: From Zero to Agentic — How To Make AI Reality in Your Organizations

Weds, May 6 · 4:00–5:00 PM · Suite 3

SES7861

Implementing Now Assist: From Readiness to Rollout

Tues, May 5 · 4:30–5:30 PM · RT5
Weds, May 6 · 12:00–1:00 PM · RT6

SES10414

A Platform Owner's Guide to Getting Started with Agentic AI

Tues, May 5 · 3:00–4:00 PM · RT2

SES10417 & SES10497

AI Agent Adoption Strategies and Value Realization

Thurs, May 7 · 1:30–2:30 PM · RT1 & RT6