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Published on by
Abigail Lavadia
| Updated on
| Updated on
Session 3: Measure, Evaluate, and Troubleshoot Your Agentic AI
Agentic AI is only as valuable as it is reliable. Learn how to use Agentic Evaluations to measure whether your AI agents are resolving issues accurately and performing at scale, plus walk through common troubleshooting scenarios to keep workflows running smoothly. Then join ServiceNow experts and peers in a discussion to share optimization wins, surface pitfalls, and build best practices together. Leave with the tools and insights to continuously improve your agentic AI.
This is a sequential three-part series that walks you through every stage of your agentic AI deployment journey. Each session is structured with expert presentations, hands-on configuration guidance, open discussion, and Q&A. Bring your sub-prod or test instance (see the prerequisites below) as we guide you through the agentic AI journey in these live, interactive sessions.
Session 1: Get AI-Ready: Activate Now Assist for Agentic AI
Session 2: Go Live with Agentic AI: Activate Workflows for Your Organization
Recommended Prerequisites:
Verify your Now Assist entitlement, upgrade to Zurich Patch 5 or Yokohama Patch 11 (minimum), install and update Now Assist store apps for agentic AI (Version 11.3.2 of Now Assist for IT Service Management if you’re on Yokohama Patch 11 and Version 12.1.1 of Now Assist for IT Service Management if you’re on Zurich Patch 5) and enable AI Search.
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About ServiceNow® Exchange:
ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results. Click here to see the full catalog of ServiceNow Exchange events
Will you be attending?
Starts:
Wed, Mar 25, 2026 09:00 PM PDT
Ends:
Wed, Mar 25, 2026 10:00 PM PDT