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AI Voice Agents Are Here: Autonomous Service That Delights

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Featured New versions of ServiceNow-integrated third-party models available

What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released March 12, 2026. Customers are not automatically migrated — this article ex...

Article

Featured Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started

To help you activate Agentic AI, we're putting together a live three-part webinar series, hands-on guides, and more. Join the Live Series: From Setup to Scale A three-part, expert-led series built around your deployment — environment readiness...

Article

Featured Comprehensive Resource List for Now Assist Implementations

If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. For planning your deployment, and based on the lessons learned above, the following links can get...

Article
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Getting Started

Featured Now Assist Quick Start Guide

Now Assist is the label given to experiences powered by generative AI at ServiceNow. It empowers your agents/customers to get help, solve problems, and answer questions through a variety of new features documented below. Where should you start b...

Article
Generative AI

NOW ASSIST AI SEARCH LICENSING

Hi,could you please confirm whether enabling and using Now Assist in AI Search consumes Assists (the consumption units used by Now Assist features), or if this specific AI Search capability does not consume any Assists?Thank you.

Question

AI Search or AI Genius results not appearing in Help Portal search For some Prompts

We are on ServiceNow Zurich Patch 7 and are facing an issue with AI Search or AI Genius in the Help Portal.For certain search stringsThe expected results are visible in AI Search Preview.However, the same results do not appear in the Help Portal sea...

Question

Want to disable the Sidebar Discussion & Notification Bell icon on the NextUI header

We are currently planning to implement Next Experience (Workspace UI) in our instance, which is on the Yokohama release.As part of this implementation, we are evaluating control over the global header elements in Service Operations Workspace.We would...

Question

Now Assist Governance Tools and Guardrails

I am often asked about the AI governance and guardrails available within Now Assist, so have created the attached whitepaper as an introduction to the topic.

blog

Assistant provider as Genesys

Dear all,I am trying to test Voice agent integration and plan to evaluate what this Genesys can do.It seems to be a real nightmare to get a simple trial access to the platform and use the Voice agent part as a simple phone call we can reach for assis...

Question

Ai agent studio

I am using OOB Ai Agent ' Predict HR services for case' , and it is working fine, but while updating the work notes, it is providing by some ai agent key. User name is not coming such as 'AiHrAgent'. (refer the screenshots).Can anybody suggest how t...

Question

Now Assist in Virtual Agent to get a LLM based Chat Experience

Hi,We want to use to create a custom integration using conversational custom chat integration framework. So followed the steps here: https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/create-adapter-for-virtual-agent.htm...

Question

Resolved! Retriever tool as RAG source when creating custom skill

Dear all, I am actually learning to build custom skill using now assist skill kit.For that I use for reference the follwoing lab :https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-bu...

Question

Asynchronous External Agents over Google A2A - ServiceNow as Secondary Agent

This article walks through the setup for ServiceNow External Agents where the external agent (A2A client) invokes a ServiceNow AI agent (A2A server) over Google A2A protocol in an asynchronous communication channel. Requirements A2A client is commu...

Article
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Resolved! Now Assist Data Kit

Dear all,I am learning the setup and use of the Data Set and Data Set collection from the Data Set kit.Based on my progress in this course, I have no difficulty to follow it but I need to understand in practice how to you use this feature at you end ...

Question

Showcase - Generate Release Notes from an Update Set using AI with Now Assist

Disclaimer: This is a personal project, and is not an official plugin from ServiceNow. No warranty is given. I'm excited to share something I've been working on privately: a custom Now Assist Skill that automatically generates release notes from th...

Article

Authentication for Google A2A – ServiceNow as Secondary Agent

As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...

Article
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Getting Started

Now Assist Skill Kit can read Incident fields, but not Case fields

I am creating a custom prompt in Now Assist Skill Kit.On the NASK prompt test screen, Incident fields such as short_description can be referenced correctly. However, for Case (sn_customerservice_case), sysId and tableName are available, but fields su...

Question

Resolved! Why my record is gray and can not use it in my Sub flow

Dear all,I am trying to extract the list of categories avaialble for incident table in orer to pass it to my Now Assist Skill for further process.For that I start my configuration flow as below :The action retrieve all the categories for incident tab...

Question

AI Gateway in AI Control Tower: Discover, Govern, Secure, and Observe MCP Servers Video Series

What is AI Gateway? AI Gateway is ServiceNow's governance and control layer for MCP (Model Context Protocol) servers in AI Control Tower. It gives AI Stewards and Product Owners the tools to discover, approve, configure, and monitor MCP serve...

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Want to disable the Sidebar Discussion & Notificat...

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Now Assist Skill Kit can read Incident fields, but...

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SoftPin not working

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Implemeting custom model - Custom LLM Transformer

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Flow Action named Agent - Get Similar Universal Re...

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Now Assist

Hot Topics

Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get...

Victor Chen

AI Academy

Loic1

AI Voice Agents Are Here: Autonomous Service That Delights

Justin_Wilburn

Now Assist: Responsible AI, Data Handling, & Security

Eliza

Getting Started

Welcome Guide

Quick Start

FAQ

Advanced Topics

AI Agent tools

Now Assist in AI Search

Enterprise AI Maturity Index

How BT builds trust with millions of customers

Responsible AI

On Demand Events

AI Academy

Loic1

Resources

Now Assist best practices

What's New Blog

Release Notes

Product Docs

Store

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ServiceNow Impact

Featured New versions of ServiceNow-integrated third-party models available

Featured Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started

Featured Comprehensive Resource List for Now Assist Implementations

Featured Now Assist Quick Start Guide

Resolved! Retriever tool as RAG source when creating custom skill

Resolved! Now Assist Data Kit

Resolved! Why my record is gray and can not use it in my Sub flow

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