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AI Agents enhancements in Yokohama Patch 3/Xanadu Patch 9
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AI Agents enhancements in Yokohama Patch 3/Xanadu Patch 9

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Now Assist: Responsible AI, Data Handling, & Security
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Now Assist: Responsible AI, Data Handling, & Security

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Featured Beyond the Demo rooms: My 6 Month Journey with Now Assist & AI agents

Hello Folks, As a platform Architect, I have spent last 6 months running rigorous demos on now assists, Ai agents, designing use cases, building proof of concepts and even half a dozens client initiatives kick off with Now assist and few AI agent...

blog

Featured Alignment and Assurance: Preparing AI Models for Production

Part 3 of the “Inside the AI SDLC at ServiceNow” Series Once a model has been trained and fine-tuned, it’s tempting to think the hard part is over. But at ServiceNow, a model isn’t ready for production until it’s been aligned with human preferences...

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Featured Introducing Model Provider Flexibility: Optimize Every AI Workflow

This article is for customers upgrading to Yokohama Patch 6 for the July 31st release. Today's enterprises are embracing AI to transform operations, but a "one-size-fits-all" strategy no longer works. Different departments have unique AI needs, fro...

Article
Getting Started
Release Updates

Featured Part 2 | The Architecture of Control: Building the AI Control Tower

Part 0 & 1 identified the fundamental challenge: enterprises must choose between AI velocity and appropriate controls, with neither option alone delivering optimal business outcomes. The solution requires architecture that transforms this either-or...

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Best Practices
Governance
Responsible AI

Featured Model provider flexibility (ServiceNow-integrated model providers) FAQ

This article covers FAQs for our new model provider flexibility offering in the Yokohama Patch 6 release. For more information on our latest offerings, see this article: Introducing Model Provider Flexibility: Optimize Every AI Workflow For deep...

Article
FAQs

Now Assist in AI search

Hi, Is there a way to retrieve search transactions in Now Assist AI Search within ServiceNow? For example, the search phrase used, the corresponding Genius result, the user who performed the search, timestamps, and so on. Thanks!Ramkumar#NowAssist #...

Question

Beyond the Demo rooms: My 6 Month Journey with Now Assist & AI agents

blog

Live on ServiceNow: From Data to Decisions - Predictive Intelligence in Action

Join us for an interactive session designed to demystify Predictive Intelligence (PI) in ServiceNow and showcase how it can transform your IT service management. Whether you're just getting started or looking to deepen adoption, this webinar will ...

Event

Using external LLMs with Now Assist

When using Now Assist products, you may encounter a scenario where you wish to modify the large language model (LLM), providing generative AI capabilities. This guide will walk you through this process, indicating how you can set up the connection t...

Article

Now Assist panel is not visible even if it is already enabled in Now Assist experience

Hello everyone! What could be the possible reason why the NAP is not visible in the instance along with the other button such as the sidebar discussion even if it was already enabled in the Now Assist experience? Do I also have to enable the Now Assi...

Question

Wednesdays@One: See Now Assist in Action for Employee Experience (Every Week at 1pm EST)

Starting September 17, 2025, we’re kicking off a new weekly webinar series: Wednesdays@One. Each Wednesday at 1:00pm ET, our Employee Workflow Solution Consultants will showcase how Now Assist is transforming employee experiences across HR Service De...

blog

AI Agent Training?

@Victor Chen I noticed that the AI Agent Studio, as well as the Now Assist interface, allows you to give a Thumbs-Up or Thumbs-Down to the AI Agent's answer. How does this feedback system work with the AI Agent? Can you train the AI Agent?

Question

Sources and Summary not visible in Now Assist Virtual Agent in Portal

Hi All, We have enabled the Now assist in Virtual Agent which is active in the portal. If we test the Assistant from backend it shows the results with three sections summary, catalog details, sources. But If the same is tested from frontend portal th...

Question

Resolved! GenAi - performance testing

I want o assess the performance of GenAI features (response time) (such as incident summarization and resolution notes generation) using the current Now Assist plugin.However i do not see any straightforward tool that ServiceNow could offer.Can you ...

Question

Now Assist in AI Search FAQ

What is Now Assist in AI Search? Now Assist in AI Search is the next evolution of Search from ServiceNow and enables users to find answers quickly. Now Assist in AI Search responds to user questions with an actionable Q&A - Now Assist for ...

Article
Generative AI

ServiceNow Ai Agents

Are there Now Assist Agents in Flow Designer?

Question

Agent Workspace with now assist

Hi All,We have a requirement from one of the customers that we need to enable the Now assist with Agent workspace for ITSM. Wondering if anyone can help to guide on the technical steps to configure the same regards,Amit

Question

Now Assist in AI Search does not now show Source in bottom

hi All, we have enabled the Now assist AI Search, it is working well however we are not able see the source in the left bottom of the search results, instead we are seeing "Ask A Follow-up" . can someone please help to guide me on it.? Below is the s...

Question

How can we track knowledge articles used to generate Now Assist answers?

When the knowledge article(s) are returned in a Now Assist Q&A Summary, the source knowledge articles are not incremented (for view counts) unless the user clicks on one of the links. In the new world of AI generated answers, we hope our knowledge a...

Question

AI Control Tower: An Executive View on AI Governance

A Unified PhilosophyArtificial Intelligence today is both a promise and a challenge. Enterprises are experimenting with countless models, datasets, and AI systems across different teams, platforms, and vendors. While innovation is thriving, the absen...

Article
Governance
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Now Assist

Hot Topics

AI Academy

Loic1

AI Agents enhancements in Yokohama Patch 3/Xanadu Patch 9

Victor Chen

Now Assist: Responsible AI, Data Handling, & Security

Eliza

Getting Started

Welcome Guide

Quick Start

FAQ

Advanced Topics

AI Agent tools

Now Assist in AI Search

Enterprise AI Maturity Index

How BT builds trust with millions of customers

Responsible AI

Live on ServiceNow: AI Academy

Live on ServiceNow: [APAC] What’s New in the Zurich release for N...

LOSN: What’s new in the Zurich release for Integrated Risk Manage...

Chicago World Forum Learning Lab:

On Demand Events

AI Academy

Loic1

Resources

What's New Blog

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Store

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Featured Beyond the Demo rooms: My 6 Month Journey with Now Assist & AI agents

Featured Alignment and Assurance: Preparing AI Models for Production

Featured Introducing Model Provider Flexibility: Optimize Every AI Workflow

Featured Part 2 | The Architecture of Control: Building the AI Control Tower

Featured Model provider flexibility (ServiceNow-integrated model providers) FAQ

Resolved! GenAi - performance testing

Live on ServiceNow: AI Academy

Live on ServiceNow: [APAC] What’s New in the Zurich release for N...

LOSN: What’s new in the Zurich release for Integrated Risk Manage...

Chicago World Forum Learning Lab:

Let's connect together