What's New in Now Assist for Creator: April 2026 Store Release
Zurich Support, New Metadata Coverage, Search Enhancements, and a New AI Agent
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Hi Creators! Can you believe it's already been almost a month since the March Store release? We are delighted to share that the April Australia Store release is here.
Build Agent picks up new metadata types, search improvements, and full Zurich support. A brand new AI agent also joins the portfolio: the Release lifecycle documentation AI agent, which automates release notes and update set descriptions.
Requirements: Australia EA or Zurich Patch 8, plus the Australia April Store Release. See the Getting Started section below for details.
Build Agent: Now Supported on Zurich
First and foremost, everything introduced for Build Agent across both the Australia Early Availability release in March and this April Store release is now available on Zurich. That includes Build Agent in ServiceNow Studio, planning, conversational development, global scope support, 35+ metadata types, updated AI models, and all the new capabilities covered in this post. If you're on Zurich, you get the same Build Agent experience as Australia EA customers.
Why this matters: We recognize many organizations plan family upgrades on annual or bi-annual cycles. If you've been waiting for Australia GA to access Build Agent, you no longer have to. Patch, install, start building.
REQUIREMENTS: Australia EA/Patch 1 (family Early Availability path) or Zurich Patch 8 (Zurich path). Both require the Australia April Store Release installed. See Getting Started below for plugin details.
[SCREENSHOT: Build Agent running in ServiceNow Studio on a Australia April Store Release instance - We built an app called SendKudos using the latest components introduced in this release]
New Metadata Coverage
Plain and simple, Build Agent continues to grow the types of platform metadata it can create and edit.
This store release adds:
- Forms. One of the most common metadata types on the platform. Create and edit Form metadata directly without leaving the conversational workflow.
- UI Actions. The buttons, links, and context menu items users see on forms and lists. Another high-touch metadata type that developers configure regularly.
- Service Portal. Still one of the most widely-used frontend layers on the platform. Build Agent now supports generating and editing portal configurations.
- Scheduled Jobs. The backbone of recurring automation. Configure recurring tasks conversationally.
- Events. Platform Events round out this batch.
- Build Agent already supports 35+ metadata types across 11 domains. Every new type means less switching between AI-assisted and manual configuration.
[SCREENSHOT: Build Agent creating a ServicePortal UI - the SendKudos have a ServicePortal UI experience that allows performing an UI action 'Send Kudos' and refreshing to reveal employee Kudos, and even a chat interface for help.]
[SCREENSHOT: Making further refinements to a Form built using Build Agent using ServiceNow Studio.]
Search Enhancements
We are focusing on improving context and search capabilities. When Build Agent needs to find an existing flow, script, or table on your instance, it relies on instance search. This release improves the keyword search tool that powers the discovery.
Not the flashiest feature, but it's the kind of under-the-hood work that makes Build Agent more reliable. Better search means fewer duplicate artifacts and more context-aware output. Semantic search, which will bring natural-language queries, is next on the roadmap.
Interaction Limit Updates
Whether you are entitled to Now Assist for Creator or not, we are adding Build Agent goodness for everyone. With this release, Build Agent interaction limits are increasing. An interaction counts each time you submit a prompt. (Approving a plan or confirming a build does not count against the limit.)
These limits are per-instance, not per-user:
- Build Agent (Trial): 100 prompts per instance per 30-day cycle. Available to all ServiceNow customers at no cost via the ServiceNow Store.
- Personal Developer Instances (PDIs): 25 prompts per instance per cycle. Start here.
More interactions mean more room to iterate. For the paid version, nothing changes; interactions are based on your Now Assist allocation.
New: Release lifecycle documentation AI agent
We are really excited about this one. This is a brand new agent addition to the Now Assist for Creator portfolio, launching in Early Availability with this release.
The problem: Every ServiceNow customer who builds on the platform accumulates configuration changes across update sets. Documenting those changes for release managers, auditors, QA, and downstream consumers is manual, inconsistent, and often skipped entirely. The more disciplined your release process, the more documentation debt piles up.
What's shipping: The Release lifecycle documentation AI agent automatically generates release notes and update set descriptions from your configuration change metadata. One click on the update set or release form. The AI reads every configuration change, compares before and after, and writes structured documentation for you.
This isn't a code generation tool. It's a documentation automation tool that works on the artifacts you already produce: update sets and releases. It extends Now Assist for Creator beyond building and into the document-and-deploy part of your development lifecycle.
Four entry points, one agent:
- Update Set Description Generation: Hit "Generate Description" on any update set form. Every update set becomes self-documenting.
- Release Notes Generation: This runs automatically when a release is marked as complete. Hit "Regenerate Release Notes" on release records as needed. Consolidates across multiple update sets into business-readable documentation.
- AEMC Integration: Notes auto-generate when a release is marked complete. Status is visible right in the release calendar.
- Flow Designer Automation: A subflow and playbook activity you can embed in deployment pipelines. Zero human steps between deployment and published notes.
The impact: Release managers go from 8 hours of chasing developers for change summaries down to 15 minutes of review-and-publish. For regulated industries like financial services, healthcare, and government, where auditable documentation per production change is required, this closes a real compliance gap.
EARLY AVAILABILITY: This agent ships inactive by default. Your admin enables it after completing Now Assist configuration and validating LLM connectivity. Requires GenAI Controller 13.0.0+.
Good to know: Update set description generation works on its own, no ReleaseOps required. Release notes generation does require ReleaseOps. So any Now Assist customer can get value from this on day one.
Getting Started
Platform requirements (choose one):
- Australia path: Australia Patch 0 OR Patch 1 + Australia April Store Release
- Zurich path: Zurich Patch 8 + Australia April Store Release (full Build Agent parity with Australia EA, including all EA and April capabilities)
Additional requirements:
- Now Assist for Creator subscription (paid), or Build Agent (Trial) via the ServiceNow Store
- GenAI Controller 13.0.0+ for the Release lifecycle documentation AI agent
Available now: April 9, 2026 (Australia Store Release 2)
What's Next
The Australia GA and Store release land on May 5th! We are beyond excited to connect with many of you who are attending Knowledge 2026 in Las Vegas, NV to gather feedback and connect. Regardless of your attendance, here is what you can expect (sneak peek, subject to change).
Test Agent. A new Build Agent skill that generates ATF test coverage for what Build Agent creates. When tests fail, Test Agent explains why and suggests fixes. Build, then test, in one session.
Build Agent building agents. Create AI Agents directly on the platform, including agent skills and flows. Your custom app with its very own Now Assist panel.
MCP support. Build Agent as an MCP client, connecting to external MCP servers so your development tools and data sources work alongside your build workflow.
ServiceNow Studio enhancements. Preview and agentic editing, right-click configure from platform list views, and customizable perspectives that bring Workflow Studio into the same IDE. One front door for every creator workflow.
Semantic search. Natural-language search across your instance metadata.
Simplified packaging. Now Assist for Creator is one critical component of building on the Now AI Platform. Expect to see it included in broader platform bundles that give builders the full set of AI-powered tools alongside governance and infrastructure.
The feedback you've shared with us matters. Our product and engineering teams read it, discuss it, and act on it. Alongside new features, we're investing in stability, performance, context limits, and all the small things that make the experience one you can trust. We're focused on earning your confidence with every release.
Try it. Tell us about it.
- On Zurich? Apply Zurich Patch 8, install the Australia April Store Release, and start building.
- Already building? Tell us what you've shipped and what we should improve. Drop a comment below.
- Found this helpful? Mark it "Helpful" and share it with your team.
- Want more? Visit the Now Assist for Creator Hub.
Now Assist for Creator: April 2026 Store Release | Available April 9, 2026 | Australia GA + Store Release: May 5, 2026
