We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Now Assist for Creator

Build custom apps fast, enhance developer and business expert productivity

What's New in Australia Release

Getting started with Now Assist for Creator

The generative AI skills in Now Assist for Creator revolutionize the ServiceNow development experience by enhancing productivity and efficiency. Leveraging app, playbook, flow, and code generation capabilities, Now Assist for Creator significantly reduces app development time, improves collaboration, and creates seamless coding experiences.

Now Assist for Creator welcome guide

Are you ready to start your Now Assist for Creator journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources.

Skill and prompting guides

Learn about how to activate and get the most out of each Now Assist for Creator AI skill. Learn prompting tips and tricks to maximize time savings and increase the quality and accuracy of generated content.

Getting Started

What is Generative AI?

Now Assist for Creator overview video

Read the Data Sheet

Application generation - quick start and prompting guide

Dive Deeper

Now Assist for Creator product documentation

Now Assist for Creator Implementation Bootcamp

Code generation prompting guide (sign-in required)

Activity in Now Assist for Creator

Ask a Question

Question status: Question status:

Sorted by:

Featured What's New in Now Assist for Creator: Australia GA Release (July 2026 Store Release)

What's New in Now Assist for Creator: July 2026 Store Release Web access from the chat panel, playbook generation, and cleaner update set management in Build Agent. Table of contents OverviewThe road to hereFetch a page from Build AgentSearch the...

Article

Featured Build Agent in ServiceNow: Getting Started Guide - Australia GA

Build Agent in ServiceNow: a practical guide to getting started A working reference for the Australia GA release, covering Build Agent end to end across ServiceNow Studio and the IDE. With the Australia release now generally available, Build A...

Article

Featured The fastest way to learn Build Agent prompting? Ask Build Agent.

Three prompts. That's all it takes to go from "I don't know how to start" to a structured prompting guide for any metadata type Build Agent supports. The blank chat box is the new blank page. You open Build Agent in Studio, the cursor blinks...

Article

Resolved! Now Assist in Virtual Agent – HR Knowledge Summary with ITSM License Only

Hi Community,If we have Now Assist for ITSM licensed and Now assist in Virtual Agentwhat happens when a user searches for an HR knowledge article in Virtual agent?Will Now Assist generate a summary/response from the HR article, or is summarization re...

Question

Now Assist Skill - Optimize and Evaluate Section Loads Indefinitely When Maximum Records > 1

Hello Community,I am experiencing an issue while creating and evaluating a custom skill in Now Assist Skill Studio.EnvironmentModule: Now Assist Skill StudioSkill Type: Custom SkillStep: Optimize and EvaluateDataset Source: Table (sn_si_incident)Use ...

Question

Can I change the Now assist in the Virtual agent name from "Now Assist" to anything else

I want to change the title of the now assist in virtual agent, to "employee helper", I've changed the specific branding the assistant is on but i still see "Now assist" I believe this used to be possible as ive done it before. Can someone please prov...

Question

Nowassist assistance and debug techniques

Hi all I am trying to develop this AI Workflow in my system. But I am facing problems near Now-Assist Workflow - where my incidents are not being read despite following the same workflow and the same coding conventions like present in this material -...

Question

What's New in Now Assist for Creator: Australia GA Release (July 2026 Store Release)

Article

Blockers in Multimodel Assignment Creation - Nowassist Skill Kit

Multi-Method Assignment Group Prediction with Now ... - ServiceNow Community -Hi all I am trying to develop this AI Workflow in my system. But I am facing problems near Now-Assist Workflow - where my incidents are not being read despite following the...

Question

Guidance Required for Automatic Incident Creation from ServiceNow RPA Bot Alerts

Hi,I have configured an alert for a specific case.I now want to automatically create a ServiceNow incident whenever an RPA Bot alert is triggered and send a Microsoft Teams notification with the generated incident ID.Could you please guide me, or con...

Question

AI use case -ITSM

AI ticket auto classification,routing and password reset bot ,how can we build this use case ?

Question

CSA

How can i get the voucher for CSA exam ?

Question

Measuring Duplicate CI Reduction with Now Assist for CMDB – Best Practices?

Hi Community,We are using Now Assist for CMDB to identify and remediate duplicate CIs and would like to measure its effectiveness and demonstrate business value to management.I am looking for recommendations on the following:How do you measure the nu...

Question

Unable to Change "Ask Now Assist for Help or Search" Placeholder Text in Now Assist Search

Hi Team,I am trying to change the placeholder text "Ask Now Assist for help or search" in Now Assist Search.I updated the placeholder value in the instance configuration, but the search bar is still showing the default text and my changes are not ref...

Question

Is there a dedicated log table for AI Agent runs?

In ServiceNow, I noticed that:sn_aia_execution_plan seems to track the overall agentic workflow run sn_aia_execution_task appears to track the individual tool-level tasks within that plan.However, is there a dedicated table or log that contains a com...

Question

Resolved! How to use the Execute Skill in the Flow Designer?

Dear experts, With an example, if someone could elaborate how to use the Execute skill in the Flow Designer. It asks for a Skill Config, ChatGPT tells it is a JSON field, so not sure what data must be passed and how? Let's say if my trigger is a ...

Question

facing a issue on dashboard.can,t see dashboard create new botton.

when i open dashboard from self service.i just want to create new dashboard to add my report but when i open dashboard i did not see create new botton.i try my best to do everything like from plugin activate i activate performance analytics and see u...

Question

Can an AI Agent search the sys_user table? If so, how?

Hello everyone!This is my first post ever in the community, so if i made a mistake on this post, please do tell me. I am implementing Now Assist for a client, it is still in demo phase, to show them how everything is going, i showed them a new functi...