Now Assist for Creator

Build custom apps fast, enhance developer and business expert productivity

Getting started with Now Assist for Creator

The generative AI skills in Now Assist for Creator revolutionize the ServiceNow development experience by enhancing productivity and efficiency. Leveraging app, playbook, flow, and code generation capabilities, Now Assist for Creator significantly reduces app development time, improves collaboration, and creates seamless coding experiences.

Now Assist for Creator welcome guide

Are you ready to start your Now Assist for Creator journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources.

Skill and prompting guides

Learn about how to activate and get the most out of each Now Assist for Creator AI skill. Learn prompting tips and tricks to maximize time savings and increase the quality and accuracy of generated content.

Getting Started

What is Generative AI?

Now Assist for Creator overview video

Read the Data Sheet

Application generation - quick start and prompting guide

Dive Deeper

Now Assist for Creator product documentation

Now Assist for Creator Implementation Bootcamp

Code generation prompting guide (sign-in required)

Activity in Now Assist for Creator

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Propose a New Standard Change template some of the Fields are automatically showing read - only

Question

Resolved! Clonned OOTB Case Summarization Skill not working

I have cloned the OOTB Case Summarization skill along with its associated AI Prompt, published both, and activated the cloned skill in Now Assist Admin. The activation shows that the cloned skill is active and the original OOTB skill is deactivated. ...

Question

Resolved! Agentic AI & Virtual Agent

How to add Agents (Agentic AI & Virtual Agent) in a Workspace

Question

Resolved! running AI Agents in parallel

Hi, is there a method to make AI agents execute in parallel instead of sequentially? I've seen in one OOTB this can be enforced via instructions to LLM, but it's not working in my environment. Thank you.

Question

Build with Now Assist with flow designer not working

I have the admin access in my instance, when I intend to create a flow with Now Assist, I am unable to create one. Also, when I'm in the Now Assist Admin > Now Assist Skills > Employee > Creator > Flow Reommendations - I can see a warning "The skill ...

Question

Task auto-populating with email template: Can't find how to update/duplicate it

Hi All,I'm trying to duplicate a form setup that our SNOW vendor setup for us, and I can't for the life of me find where it's done. We've got a Request form where, when it's submitted, the workflow creates a task saying "Email <department> with <info...

Question

Update Set Behavior After Installing Now Assist Creator and ITSM Plugin

I recently installed the Now Assist Creator and ITSM plugin on our vendor instance.However, when I attempt to mark my update set as Complete, I receive the following message:"This update set contains the following app install(s): Continue changing st...

Question

How to use Skill Outputs inside a Custom Skill Kit prompt in Now Assist

I’m trying to convert multiple Incident records into a single Problem record using the Now Assist Skill Kit.For this, I’ve created a custom Skill Kit that takes input in JSON format. I’ve also added output skills such as description and short descrip...

Question

Analyze Task Trends/ Analyze Incident Trends Agentic Workflow

Hi,I would like to understand what type of incident data or inputs are required to successfully analyze incident trends. Currently, whenever I attempt to analyze an incident, I receive the response: "I couldn't analyze as I didn't have the required r...

Question

Resolved! How to configure the UI ACTION "Close Incomplete" to FSM WORKSPACE

I have these 2 records, I assigned them to WORKSPACE using Workspace Form Button and Format for Configurable WorkspaceI typed the following code in both:g_form.submit('close_incomplete');The button appears in FSM WORKSPACE but does nothing, (it shou...

Question

Unable to Enable "Include Email" Option in Resolution Notes Generation Skill

There’s an "Include email" checkbox in the View Input section of the Resolution Notes Generation skill in now assist for hrsd.We’re trying to check it, but we can’t update the skill because it can’t be copied.Has anyone run into this issue? Any ideas...

Question

Resolved! How to customise the attachment encryption popup modal

When I add attachments to a catalog item, a popup appears with two buttons: **'Upload without encrypting'** and **'Upload and encrypt'**. I need to remove the **'Upload without encrypting'** option from this popup. Is this popup a widget? If so, coul...

Question

Resolved! Connects Agents with UI builder

I created one Agents and , I want to add this Agents on UI builder navigation is it possible, If its possible help me on this task.

Question

Flow generation - quick start and prompting guide

Upgrade to Xanadu patch 3 to receive the improved flow generation experience with data pill population and hash tag support (see Product Documentation) There is a known defect with Nov release on hashtags, and here are the workarounds Install and...

Article

Is RITM and Request auto-cancellation an out-of-the-box behavior in ServiceNow?

Hi everyone, I have a question regarding the cancellation flow in ServiceNow. If a Requested Item (RITM) is moved to the Cancelled state:a) Will the associated approval and catalog tasks automatically get cancelled?b) will the parent Request also get...