The CreatorCon Call for Content is officially open! Get started here.

Now Assist for Creator

Build custom apps fast, enhance developer and business expert productivity

Getting started with Now Assist for Creator

The generative AI skills in Now Assist for Creator revolutionize the ServiceNow development experience by enhancing productivity and efficiency. Leveraging app, playbook, flow, and code generation capabilities, Now Assist for Creator significantly reduces app development time, improves collaboration, and creates seamless coding experiences.

Now Assist for Creator welcome guide

Are you ready to start your Now Assist for Creator journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources.

Skill and prompting guides

Learn about how to activate and get the most out of each Now Assist for Creator AI skill. Learn prompting tips and tricks to maximize time savings and increase the quality and accuracy of generated content.

Getting Started

What is Generative AI?

Now Assist for Creator overview video

Read the Data Sheet

Application generation - quick start and prompting guide

Dive Deeper

Now Assist for Creator product documentation

Now Assist for Creator Implementation Bootcamp

Code generation prompting guide (sign-in required)

Activity in Now Assist for Creator

Ask a Question

Question status: Question status:

Sorted by:

Want to create a new app from studio

While giving a name of the app I don't see the scope name. Error message is-Unable to create this application. Go back to the create app experience and enter a different scope name. Details: Failed to create templated object, details: Missing paramet...

Question

Resolved! Unable to Enter Text in Now Assist Panel

Hi Community,I'm trying to use the Now Assist panel, but the text input field appears to be disabled, and I can't type anything.The panel displays the message: "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now....

Question

The Links of catalog item from VA chat goes to id=va_sc_cat_item instead of id=sc_cat_item

We have a requirement where, upon searching for any catalog item using the Now Assist Virtual Agent, the link generated in the VA chat points to id=va_sc_cat_item instead of the expected id=sc_cat_item.For example, the link currently appears as:http...

Question

In Now Assist AI Search, when searching "Servicenow group membership", no Genius Result is generated

In Now Assist AI Search, when searching "Servicenow group membership", AI Search results appear but no Genius Result is generated. Expected Result:Along with AI Search results, a Genius Result should be generated that summarizes or directly suggests ...

Question

impersonate a user

I want to ask the community about a simple approval flow and need help structuring the question. I have a form; I impersonate a user to submit it. Where should the requester see the approval/rejection message in the portal/Employee Center, besides em...

Question

Resolved! Partner user not showing up in training reports

I know I'm posting to the incorrect board, but there was no choice for the topic I have an issue with... I have an employee who had her Now Learning account under our company's partner account and she was designated a 'partner user'. I could see all ...

Question

Now assist for Configuration Management Database(CMDB)

Now assist for CMDB helps the CMDB administrator to reduce the manual efforts, eliminate duplicate CI and improve data quality. ServiceNow is focusing on 4 major areas where this technology can be beneficial Recommend - Now assist can provide the r...

Question

link

can someone help me with a functional service portal link?

Question

Filtering records based on the logged in user location.parent

Hi Folks,I’m trying to filter records based on the logged-in user’s location.parent.I created a Script Include and set up a dynamic filter option to call it. However, when I run the filter, it returns records where the parent field is (empty) instead...

Question

Now Assist (AI) Agent Connection to Live Agent not working

We are attempting to set up NowAssist for our portal, using an LLM AI Agent (Ava StarIQ). I have modified the oob Topic for Connecting to a live agent to include a question for the user to answer. This will route them to the correct queue. It was ...

Question

Service Now Agent builds

Not sure if in the right community. I am working to get our Service Now Agent to be more productive for out staff. I am looking for a good guidance / build guide. Just looking to find the right links to make things work. I am overwhelmed with all...

Question

Topics in Now Assist Virtual Agent on MS teams redirecting directly to it agent.

Hi All, We have enabled Now assist Virtual Agent on Microsoft Teams. After enabling when we ran the topics in MS teams Chat topics directly routs to the It Agent instead of continuing with the topic. But the same topics are working correctly over th...

Question

Unable to change background color in Enhanced Chat (Now Assist)

Hi Team,I’m working with Enhanced Chat (Now Assist) and I want to update the background color of the chat panel. I tried applying custom CSS, but it doesn’t seem to have any effect. Currently we are in Xanadu version and in chat background we have ic...

Question

How to Remove Topic Picker Card for Virtual Agent in Microsoft Teams Channel

Hi Community,We are using ServiceNow Virtual Agent integrated with Microsoft Teams. By default, a topic picker card (with “Select Topic” dropdown or "Show all my options" button) displays at the start of conversations in Teams. We’d like to remove or...

Question

ask for approval state i have mention condition as approved then still its showing euvalated fasle

im creating a onboard application and added flow desiner to automate the flowmbut in ask for approval section the approval condition is evelating as false. please check the below screen and advise me