Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.

ServiceNow Otto for Creator

Turn natural-language intent into working apps, flows, and interfaces—all built into the ServiceNow platform with AI as your copilot.

Read Latest Release News

Hot Topics

Build Agent in ServiceNow: Getting Started Guide - Australia GA
Article

Build Agent in ServiceNow: Getting Started Guide - Australia GA

Andrew-Vitollo
The fastest way to learn Build Agent prompting? Ask Build Agent.
Article

The fastest way to learn Build Agent prompting? Ask Build Agent.

rwpeerenboom
What's New in Now Assist for Creator: Australia GA Release (May 2026 Sto...
Article

What's New in Now Assist for Creator: Australia GA Release (May 2026 Sto...

Andrew-Vitollo
What's new in May for Build Agent?
Article

What's new in May for Build Agent?

Build Agent has a new skill: in-app agents. Point it...

rwpeerenboom

Getting Started

Welcome Guide

On Demand Events

AI Academy
Article

AI Academy

Join our live sessions focused on AI and Generative AI features and best pract...

Loic1

Resources

ServiceNow Otto best practices

What's New Blog

Australia

What's New Blog

Release Notes

Product Docs

Video Demos

Activity in ServiceNow Otto for Creator

Ask a Question

Question status: Question status:

Sorted by:

Featured What's New in ServiceNow Otto for Creator: Australia GA Release (August 2026 Store Release)

What's New in ServiceNow Otto for Creator, formerly Now Assist for Creator: August 2026 Store Release Skills and rules, background scripts, sandbox support, and test maintenance in Build Agent. Table of contents OverviewThe road to hereSet your ...

Article

Featured Build Agent in ServiceNow: Getting Started Guide - Australia GA

Build Agent in ServiceNow: a practical guide to getting started A working reference for the Australia GA release, covering Build Agent end to end across ServiceNow Studio and the IDE. With the Australia release now generally available, Build A...

Article

Featured The fastest way to learn Build Agent prompting? Ask Build Agent.

Three prompts. That's all it takes to go from "I don't know how to start" to a structured prompting guide for any metadata type Build Agent supports. The blank chat box is the new blank page. You open Build Agent in Studio, the cursor blinks...

Article

Calling ServiceNow AI search through REST API

Hi guys, has anyone experience with calling ServiceNow AI search through REST API ? We are struggling to understand how to provide correct parameters into out of the box function "search" in Script Include AISASearchUtilSNC. We are struggling how to ...

Question

Using AI Search from server-side script: `sn_search.ScriptableSearchAPI` and (hidden) language param

If you are building anything that needs "find me the most relevant catalog items / knowledge articles for this free-text question" from a Script Include — a chatbot, a Virtual Agent topic, a custom portal widget, a suggestion engine — you have probab...

Question

CM Pro Now Assist skill Contract analysis not working

CM Pro Now Assist Skill Contract analysis is not working. It is throwing the below error Failed Outputs: {"error_0":"Method failed: (/v2/models/docintel_gen_ai/infer) with code: 500","errorExists":true}. All the other Now Assist skill based out of D...

Question

Record Producer Variable Cleared on Submission

Hello everyone,I'm facing an issue with a Record Producer where one variable is auto-populated based on the value selected in another variable.The value populates correctly on the form before submission and is visible to the user. However, once the r...

Question

Topic is not discoverable in now assist in virtual agent.

There is a OOB topic but it was inactive(show pending approvals). i made it active and published but i couldn't able to discover that in now assist in virtual agent(default).Also there is an AI Agent Approval assistance agent. I think because of this...

Question

Custom NASK skill enabled for Now Assist Panel is not working

Hi, I created a custom Now Assist Skill for our scoped application (custom table) and enabled Now Assist Panel for it in deployment settings and Now Assist Admin. The skill works in Skill Kit Run test, but it does not work from the Now Assist Pan...

Question

Resolved! How to add more topics to the virtual agent bot in Teams.

When a user messages the ServiceNow bot in a Teams channel or direct message, Then Virtual Agent should respond and guide the user through a topic flow, And the conversation should complete without errors.How to add more topics to the bot which are a...

Question

ServiceNow otto

Hello Experts,I have started to learn about ServiceNow otto, I have known enough for understanding the architecture for otto and how it works what relies under otto. However, are there any use case that I can really implement using otto. Any help is ...

Question

Resolved! Can I change the Now assist in the Virtual agent name from "Now Assist" to anything else

I want to change the title of the now assist in virtual agent, to "employee helper", I've changed the specific branding the assistant is on but i still see "Now assist" I believe this used to be possible as ive done it before. Can someone please prov...

Question

change request risk explanation skill was not shown on the change request form

hello everyone ,change request risk explanation skill was shown on the change request form beside the risk field after calculating the risk for that form (after clicking "calculate risk" related link or auto calculated by BR) .in my client instance t...

Question

Resolved! ServiceNow Administration Fundamentals Free path learning Data

Hello everyone in theServiceNow Administration Fundamentals Free path where are the lap Datas or they are available in the credited path only?

Question

How to rename now assist chat header on now assist panel

Question

How does AI Control Tower handle governance for third-party AI agents alongside native SNow agents ?

Background & Context: With the launch of AI Control Tower at Knowledge 2025, ServiceNow positioned it as a unified command center for governing any AI agent — native or third-party. The platform promises enterprise-wide visibility to monitor and mana...

Question

What's New in ServiceNow Otto for Creator: Australia GA Release (August 2026 Store Release)

Article

Can you change the profile field that Now assist in VA looks at when responding based on location

I have an issue in my environment where some users were transferred from their initial location and their country code still has their initial location. For instance user started in the US but now is transferred to Canada but the country code still t...

Question

Ask a Question

Unanswered questions

Subject

Author

Posted

Using AI Search from server-side script: `sn_searc...

Friday

CM Pro Now Assist skill Contract analysis not work...

Thursday

Custom NASK skill enabled for Now Assist Panel is ...

Thursday

change request risk explanation skill was not show...

Sunday

Can you change the profile field that Now assist i...

a week ago

Let's connect together

Join us to make our million member community even better. Create your free account and make the world work better for everyone.

Join the Community

ServiceNow Otto for Creator

Hot Topics

Build Agent in ServiceNow: Getting Started Guide - Australia GA

Andrew-Vitollo

The fastest way to learn Build Agent prompting? Ask Build Agent.

rwpeerenboom

What's New in Now Assist for Creator: Australia GA Release (May 2026 Sto...

Andrew-Vitollo

What's new in May for Build Agent?

rwpeerenboom

Getting Started

Welcome Guide

On Demand Events

AI Academy

Loic1

Resources

ServiceNow Otto best practices

What's New Blog

Release Notes

Product Docs

Video Demos

Related Products

Hardware Asset Management

Cloud Cost Management

Enterprise Asset Management

ServiceNow Impact

Featured What's New in ServiceNow Otto for Creator: Australia GA Release (August 2026 Store Release)

Featured Build Agent in ServiceNow: Getting Started Guide - Australia GA

Featured The fastest way to learn Build Agent prompting? Ask Build Agent.

Resolved! How to add more topics to the virtual agent bot in Teams.

Resolved! Can I change the Now assist in the Virtual agent name from "Now Assist" to anything else

Resolved! ServiceNow Administration Fundamentals Free path learning Data

Let's connect together