Hello Now Learning Community Members!   We are so excited to share our first newsletter of 2025 - we are thankful for each and every one of you and want to recap what we've done and what's to come!      Link to Events: Q1 Webinar - Breaking Boundaries on March 25th  April 1st Networking  ServiceNow University at Knowledge  Get ServiceNow Certified at Knowledge Knowledge Registration  *Alt text:  NowLearning Community Newsletter - Quarterly Newsletter - March 19, 2025 Previously 2025 was off to a hot start! We had 6 amazing networking sessions, along with 2 resume advisory sessions & 2 workshops! Our March webinar highlights the importance of continuous learning. Webinars are tailored to your needs and interests, so we thank you for your input! Don't miss out! Upcoming Events: Q1 Webinar March 25th Networking Sessions April 1st Networking Sessions May 13th Shoutouts Don’t miss our biggest event of the year! May 5: ServiceNow University at Knowledge May 6-8: Knowledge 2025 May 5-8: Get ServiceNow Certified at Knowledge   For questions about upcoming events, please reach out to snucommunity@servicenow.com   ... View more

  The wait is over! Find links to recordings from our first-ever AI Learning Days event below!    Thank you to everyone who attended AI Learning Days 2025! To view the session recordings, simply find your preferred region below and click the region name to expand the section and view the recordings. Please note that while some sessions may feature the same content across regions, the hosts and panelists may vary.     AI Learning Days Videos by Region (Click on the region name to expand or collapse the video list)   AMS Region AI Learning Days Keynote with Valerie Capers Workman Architect Panel- Stories of those who worked to become an Architect Build a team of ServiceNow experts for your organization Explaining the ServiceNow Applications From App Engine to Agentic Future- Crafting Smarter Autonomous Workflows Mastering the Now - The Role of Experienced Talent in ServiceNow’s Future Navigating ServiceNow University - Predictive, Personalized, Pertinent Learning Overview of Architect Journey Partnering with Higher Education for the Workforce of the Future Platform Owner - A Career Journey RiseUp with ServiceNow Alumni Panel ServiceNow AI Vision & Capabilities - Our AI Journey from 2017 to Date ServiceNow Developer - a Career Journey Servicenow Future Skills Report - The Impact of Agentic AI on Talent and Skills to 2030 ServiceNow's AI Vision & Capabilities our AI journey from 2017 to date Sociohive- AI and CRM Open Discussion with Community MVPs and Subject Matter Experts System Administrator - A Career Journey Technical ProjectManager Career Journey Unlocking Now Assist Skill Kit - Build a Custom GenAI Skill Unveiling the Latest Innovations at ServiceNow University Value of Certification What to Expect when Expecting (an implementation) ServiceNow APAC Region AI Learning Days Keynote with Valerie Capers Workman Architect Panel - Stories of those who worked to become an Architect Build a team of ServiceNow experts for your organization Explaining the ServiceNow Applications From App Engine to Agentic Future: crafting smarter, autonomous workflows Mastering the Now - The Role of Experienced Talent in ServiceNow’s Future Navigating ServiceNow University - Predictive, Personalized, Pertinent Learning Overview of Architect Journey Partnering with Higher Education for the Workforce of the Future Partnering with Higher Education for the Workforce of the Future - India Platform Owner - A Career Journey ServiceNow Developer - a Career Journey Servicenow Future Skills Report - The Impact of Agentic AI on Talent and Skills to 2030 ServiceNow's AI Vision & Capabilities: our AI journey from 2017 to date Sociohive- AI and CRM Open Discussion with Community MVPs and Subject Matter Experts System Administrator - A Career Journey Technical Project Manager Career Journey Unlocking Now Assist Skill Kit - Build a Custom GenAI Skill Unveiling the Latest Innovations at ServiceNow University Value of Certification What to Expect when Expecting (an implementation) ServiceNow EMEA Region AI Learning Days Keynote with Valerie Capers Workman Architect Panel - Stories of those who worked to become an Architect Build a team of ServiceNow experts for your organization Explaining the ServiceNow Applications From App Engine to Agentic Future: crafting smarter, autonomous workflows Mastering the Now - The Role of Experienced Talent in ServiceNow’s Future Navigating ServiceNow University - Predictive, Personalized, Pertinent Learning Overview of Architect Journey Partnering with Higher Education for the Workforce of the Future Platform Owner - A Career Journey RiseUp with ServiceNow Alumni Panel ServiceNow Developer - a Career Journey Servicenow Future Skills Report - The Impact of Agentic AI on Talent and Skills to 2030 ServiceNow's AI Vision & Capabilities: our AI journey from 2017 to date Sociohive- AI and CRM Open Discussion with Community MVPs and Subject Matter Experts System Administrator: A Career Journey Technical Project Manager Career Journey Unlocking Now Assist Skill Kit - Build a Custom GenAI Skill Unveiling the Latest Innovations at ServiceNow University Value of Certification What to Expect when Expecting (an implementation) ServiceNow JAPAN Region AI Learning Days Keynote with Valerie Capers Workman 60分でServiceNow AI Platformの「役割」と「価値」を学ぶ - What is ServiceNow AI Platform 60分でServiceNow AIの「基本」と「可能性」を学ぶ - What is Now Assist AI Agents Architect Panel - Stories of those who worked to become an Architect Build a team of ServiceNow experts for your organization Customer Story - Mercari が進める内製化、人材育成とその効果 Explaining the ServiceNow Applications From App Engine to Agentic Future- Crafting Smarter Autonomous Workflows How to maximize the learning experience with ServiceNow University - 効率的な育成（組織編 Mastering the Now - The Role of Experienced Talent in ServiceNow’s Future Navigating ServiceNow University - Predictive, Personalized, Pertinent Learning Overview of Architect Journey Partnering with Higher Education for the Workforce of the Future Platform Owner - A Career Journey RiseUp with ServiceNow - How we changed our life with ServiceNow - ServiceNowで私たちの人生がどう変わったのか RiseUp with ServiceNow Alumni Panel ServiceNow AI Vision & Capabilities - Our AI Journey from 2017 to Date ServiceNow Developer - a Career Journey Servicenow Future Skills Report - The Impact of Agentic AI on Talent and Skills to 2030 Sociohive- AI and CRM Open Discussion with Community MVPs and Subject Matter Experts System Administrator - A Career Journey Technical Project Manager Career Journey Unlocking Now Assist Skill Kit - Build a Custom GenAI Skill Unveiling the Latest Innovations at ServiceNow University Value of Certification What to Expect when Expecting (an implementation) ServiceNow Where to start ServiceNow Learning Journey - 効率的な育成（個人学習編)   ServiceNow thanks you for your interest and engagement! Comment below to let us know what you loved, what you learned, and what you'd like to see more of!    ... View more

Whether you’re an experienced Platform Owner looking to strengthen your leadership impact or an aspiring one ready to take your skills to the next level — we’ve got exciting news.    We have launched the ServiceNow Professional Platform Owner Career Journey — a guided learning experience designed to help you build, manage, and scale the Now Platform with confidence and vision.    Through this journey, you’ll:  ✅ Deepen your expertise in platform governance and strategy  ✅ Learn best practices to drive business outcomes with ServiceNow  ✅ Earn credentials that validate your capabilities and leadership    This is your opportunity to grow your influence, sharpen your skills, and shape the future of digital transformation in your organization.    Start your journey today    Looking for an additional challenge? Take our new Certified Platform Owner Associate certification exam and showcase your expertise in your network and the ServiceNow University ecosystem!  ... View more

We invite you to join us for our bi-monthly First-Tuesday Speed Networking event, where the ServiceNow University Community members globally can network with fellow learners and professionals! Meet other learners from many different industries and career paths, build connections across the world, and learn more about opportunities in the ServiceNow ecosystem. Register here: https://servicenow.swoogo.com/SNUCNetworking    In the first half of 2026, we will be moving Speed Networking to every other month, kicking off in February! It will still be on the first Tuesday, starting in February. Thank you for your understanding as we make this change.  ... View more

We invite you to join us for our bi-monthly First-Tuesday Speed Networking event, where the ServiceNow University Community members globally can network with fellow learners and professionals! Meet other learners from many different industries and career paths, build connections across the world, and learn more about opportunities in the ServiceNow ecosystem. Register here: https://servicenow.swoogo.com/SNUCNetworking    In the first half of 2026, we will be moving Speed Networking to every other month, kicking off in February! It will still be on the first Tuesday, starting in February. Thank you for your understanding as we make this change.  ... View more