Trying to learn everything at once can feel strategic, but it rarely is. ... View more

Join us on March 10th 11-11:40 AM ET for an office hours session led by Senior Technical Trainer, Malik Pridgeon, focused on learning paths and entry points within the ServiceNow Ecosystem.   Participants will explore foundational learning paths, practical starting strategies, and diverse practitioner stories that highlight how others successfully entered or re-entered the field. Through a trainer-led session and community discussion focused on mid-career reinvention, attendees will gain actionable guidance for navigating resources, building momentum, and identifying the path that aligns with their current season.   This session empowers learners to stop waiting for the “perfect” starting point—and instead start strong, right where they are.   Register Here!   ABOUT MALIK:  Malik’s favorite fun fact about learning is that humans have a shorter attention span than goldfish—so he brings authentic energy and zeal to every session he leads. A native Mississippian, Malik delivers Southern charm and hospitality, making every training experience warm, inviting, and a safe space to learn and grow.   He began his professional career as a Human Resources Specialist with the United States Army Reserve before transitioning full-time into contact center leadership, where he served as a Senior Learning and Development (L&D) Specialist. In this role, Malik has led trainings and system implementations for platforms such as Oracle, Salesforce, Verint, Remedy, and Cisco.   When he’s not delivering world class training experiences, you can find him belting out Billy Idol at a local karaoke bar or cutting loose on the dance floor. ... View more

Understanding roles across the ServiceNow ecosystem helps clarify responsibility, expectations, and growth paths. ... View more

Come reset with us on Tuesday, March 3rd at 1:00 PM ET during a 45-minute live wellness session led by Natalie Thomas, created to support your well-being and focus.   Register Here!   Burnout is a major stressor in our day-to-day lives, affecting how we show up at work, in our relationships, and for ourselves. In this session, Natalie will explore what burnout really is and how to create healthier balance across the different areas of your life to better protect your mental health.   We’ll share practical, proven tools to help rewire the nervous system, including simple breathing techniques to calm the body and regain focus. You’ll also learn about the importance of mindfulness and how staying present can support your overall wellbeing.   This session is centered on managing stress in a sustainable way and building the habit of regularly checking in with yourself. We’ll end the session with a guided meditation so you leave feeling grounded, clear, and recharged.     ABOUT NATALIE: Natalie Thomas is a Project Events Manager at ServiceNow, as well as a certified yoga and meditation teacher and corporate wellness coach. She discovered mindfulness as a junior Olympic diver and now helps others build focus, resilience, and calm in their daily lives. Natalie has led wellness retreats worldwide and holds multiple international certifications in yoga, meditation, and holistic health. ... View more

A new series for community members interested in strengthening their professional and leadership skills. ... View more