If you miss any content, please leave it as a comment and I will add it to this article.
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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is User Experience Analytics?
With User Experience Analytics, you’re able to gain insights on usage and adoption of your web and mobile applications, and understand where you can create a more intuitive user experience. In addition to seeing the number of users who engage your application and their retention rates over time, you can view user behavior as they perform steps, and see user flows that provide a larger view of how they navigate. Further, User Experience Analytics gives you tools to create user reports that report on analytics such as location, session length, and operating system.
Entry point to the official product documentation.
Trainings & Courses
Get Started with User Experience Analytics
Learn about your application usage, speed up adoption, and improve user retention.
Articles & Blog Posts
2021-03-13 by @David Ha
Improve and optimize your mobile workflows with User Experience Analytics
Whether you are just getting started with mobile implementation, or you‘ve already rolled out the ServiceNow mobile apps across your organization — you’ll want to take advantage of User Experience Analytics to understand the usage and adoption of your end-users.
2023-08-03 by @Thomas_Davis
ServiceNow User Experience Analytics Best Practices
To make the most of User Experience Analytics, consider the following best practices
Viodeos & Podcasts
2021-07-15, by ServiceNow Community
Performance Analytics Academy - User Experience Analytics
In this Performance Analytics Academy, we discussed and demoed the User Experience Dashboard. This feature allows you to monitor key performance indicators for users accessing your instance through mobile applications and create more intuitive user journeys. Previously named Mobile Analytics, User Experience Analytics enables you to visualize metrics and interactions through an interactive dashboard to better understand the user experience.
2022-03-16, by Justin Meadows
ServiceNow San Diego - User Experience Analytics
This video showcases the User Experience Analytics application that is now accessible for the Next Experience and Project Workspace, available in the San Diego release.
2022-08-04, by ServiceNow Support
Creating and using a funnel report
This video shows how to create and use a funnel report in User Experience Analytics to analyze user completion rates for a specific task.
2022-08-11, by ServiceNow Support
Creating and using an action cohort
This video shows you how to create and use cohorts in User Experience Analytics to analyze how often users return to an application and perform certain actions over time.
2023-03-07 by ServiceNow Community
AEMC User Experience Analytics & Beyond
Join us as we demo AEMC User Experience Analytics
2023-03-24 by ServiceNow Community
User Experience Analytics for Next Experience
This session provides an overview of User Experience Analytics and how it can be used with Next Experience to understand how users are navigating Next Experience UI, workspaces, and other pages in the ServiceNow platform.
2023-06-29 by ServiceNow Community
Using UX Analytics to Optimize Web Experiences
In this Platform Analytics Academy session, we discussed and demoed the User Experience Analytics. Visualize metrics and interactions to understand the user experience better, and create more intuitive journeys for your users. If you have an interest in User Experience Analytics, you will want to check this session out.
2025-04-08 by ServiceNow Community
Using UX Analytics to Optimize Web Experiences
We held an in-depth session on April 2nd, 2025, at Noon Eastern, covering the latest enhancements in User Experience Analytics, designed to provide faster and more actionable insights into user interactions and behaviors.
Troubleshooting
Known Error Portal
Pre-configured filter for the respective topic. Remove the query string or modify the filters on the left side if you want to narrow down the search results in a different way.
Selected Articles
User gets a blank page when navigating to the User Experience Analytics application (KB0870411)
In the ServiceNow Mobile apps (e.g Now Mobile, Agent Mobile), customer wants to stop Users from turn... (KB0965098)
User Experience Analytics - Pages are showing in different languages and not in English (KB0993497 🔒)
User Experience Analytics (Appsee) - FAQ (KB0993577 🔒)
How to configure the User Experience Analytics Dashboard for "Employee Service Center" (esc) portal ... (KB0994573)
User Experience Analytics error logs - Invalid AnalyticsKey value provided (KB0994586 🔒)
FAQ : User experience analytics dashboard related information (KB0998819)
User Experience Analytics (Appsee) How to identify users records from sys user using Hashed User ID (KB1112295)
How to build/add a custom property for user using a custom field (value equal to 'Operator' or 'Team... (KB1121597 🔒)
User Experience Analytics Dashboard displays blank page (uBlock Origins) (KB1116285 🔒)
"User experience Analytics Dashboard" is showing many sessions for NOW mobile app (KB1169985 🔒)
Virtual Agent Analytics - Internal Server Error on now/conversation/analytics/home/params/ (KB1170165 🔒)
Where is the data for the 'User Experience Analytics' dashboard stored and can the user has the acce... (KB1193074 🔒)
Will disabling the property "glide.analytics.user.consent.popup.disabled" does not allow user analyt... (KB1207121 🔒)
Does User Experience Analytics supported for on-premise instances ? (KB1207480 🔒)
[Service Portal] User Experience Analytics not collecting data (KB1207540 🔒)
