ServiceNow User Experience Analytics FAQ

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Question - What is ServiceNow User Experience Analytics?

Answer - ServiceNow User Experience Analytics is a feature that allows organizations to analyze user interactions and behaviors within the ServiceNow platform. It provides valuable insights into how users navigate, interact with, and experience various ServiceNow applications and modules.

ServiceNow Documentation - User Experience Analytics

Question - What kind of data does User Experience Analytics capture?

Answer - User Experience Analytics captures data related to user actions, user interface (UI) interactions, page load times, errors encountered, and other metrics that contribute to the overall user experience.

Question - How can User Experience Analytics benefit my organization?

Answer - User Experience Analytics can help organizations identify areas of improvement in their ServiceNow platform. It enables data-driven decisions to optimize the user experience, enhance user satisfaction, and increase productivity.

ServiceNow Documentation - Use User Experience Analytics

Question - Is User Experience Analytics available for all ServiceNow products and applications?

Answer - User Experience Analytics is available for certain ServiceNow products and applications. However, availability may vary based on the specific ServiceNow subscription and version. Refer to the official ServiceNow documentation or reach out to support for the most current information.

ServiceNow Documentation - Configure User Experience Analytics settings

Question - Does User Experience Analytics capture personally identifiable information (PII)?

Answer - ServiceNow takes data privacy and security seriously. User Experience Analytics is designed to capture anonymous and aggregated data to protect user privacy. It does not capture personally identifiable information unless explicitly configured to do so in compliance with data privacy regulations.

ServiceNow Documentation - Enable or disable User Experience Analytics tracking

Question - How do I access User Experience Analytics?

Answer - Default User Experience Analytics functionality is available to any licensed customer. If not already activated, you may need to activate the User Experience Analytics plugin. Access permissions to User Experience Analytics are typically managed by ServiceNow administrators.

ServiceNow Documentation - Overview of the User Experience Analytics Dashboard

Question - Can I customize the analytics and reports in User Experience Analytics?

Answer - User Experience Analytics provides pre-built analytics and reports focused on user experience metrics. However, ServiceNow's reporting capabilities are often customizable, allowing organizations to tailor reports to specific needs.

ServiceNow Documentation - Set up User Experience Analytics

Question - How often is the data updated in User Experience Analytics?

Answer - Data in User Experience Analytics is usually updated in near real-time, providing timely insights into user behavior and platform performance.

Question - Is there any additional cost for User Experience Analytics?

Answer - Default User Experience Analytics functionality is available to any licensed customer. If not already activated, you may need to activate the User Experience Analytics plugin. Depending on your subscription and the level of analytics you require, there may be additional costs associated with accessing certain analytics functionalities.

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