Refresh Button Agent Workspace Tab

[Pranesh072]

Hello Everyone,

In this article, I will discuss about the Refresh button for individual tabs of Agent Workspace.

Purpose

OOB user cannot the refresh individual tabs of Agent Workspace, they have to hit the browser's refresh button which will reload all the opened tabs of agent workspace.

Procedure

1. Create a UI Action with table as global(visible on every record opened in agent workspace).

2. Check the "Workspace Form Button" checkbox to true. Add following code in Workspace Client Script

g_form.reload();

Demo

[Pavani12]

Hi @Pranesh072 

I am new to workspace just want to confirm one query, When we did some changes on record using native UI, it's not showing that change on workspace until reload the page. Is it correct?

To overcome that issue it's required to create refresh button right?

Thanks,

Pavani.

[Pranesh072]

@Pavani12  In the agent workspace we can open multiple tabs in a single window like a browser.  If the agent wants to refresh one record, he has to refresh the entire browser tab which will result in the reloading of other tabs as well.