It seems that more and more users are working with Agent Workspace because there are more and more questions asked about this topic here in the community. And of course it is also about enhancing the existing configuration options and features wit...
Hola Community, I have prepared a set of videos to learn, understand and configure Agent Workspace. A workspace is a graphical user interface that puts multiple tools on one page. ServiceNow workspaces are designed for tier 1 agents who solve interna...
Hi Community, Here is a new feature in ServiceNow Rome in Virtual Agent which will help agents to free up their time by initiating a Virtual Agent Topic to collect additional information from user.Check out the below video to see a demo. Please mark ...
Time Worked in Agent Workspace!! Use this code below to add Time Worked to any of the UI Action in Agent Workspace. Any existing UI action can be modified to include this and run on click. Please note that this works on Client Side and if a Server Si...
Hello Everyone, In this article, I will discuss about the Refresh button for individual tabs of Agent Workspace. Purpose OOB user cannot the refresh individual tabs of Agent Workspace, they have to hit the browser's refresh button which will reload...
Few simple features can really save lot of time and user experience moreover helps improve productivity. Everyone is aware of the inline list edit from fulfiller view, but have you ever tried list edit from agent workspace view before Rome release? D...
Recently I was trying to enable the live agent to connect through Virtual agent. I followed the exact Agent workspace guided setup including the Advanced work assignment but the connection was not working. I took the help of community articles and SN...
Playbooks are a fantastic toolset available within ServiceNow. It provides the process owners the ability to provide fulfillers written guidance, walking the fulfiller through complicated processes from start to finish improving customer experience &...
Has the component development gone too far? No it has not. I love it. It's a good excuse for me to step up my javascript skills and continue towards mastery. This requirement was surprisingly hard to resolve, and that's why I feel the need to share t...
Hello Everyone, In this article, I will discuss about the Delete button on List view for Agent Workspace/Portal similar to native. Purpose OOB delete button is not present on list view because agent workspace have their own List Action buttons for ...
SEE Updated content in our new COE, as mentioned by @Amanda.Joslin in the comments below. I wanted to take a moment to de-mystify the differences between "Agent" and "Next Experience" Configurable Workspace and share some of the fun findings i've fo...
A question arose in the community as to whether it would be possible to open a printer friendly version of the record view from within the Workspace. Basically OOTB there is no option but you can create a simple UI Action to provide your agents wi...
The NOW Experience Dashboard Builder is an amazing interactive tool to build and share dashboards. With clients warming up to the use of Agent Workspace, it becomes a necessity to provide them access to most features inside the Workspace itself for a...
The Calendar component for Now Experience Framework / UI Builder is a great building block for quickly creating a useful workspace experience for your business. It doesn't come with a default means to bind table data to it tho - so I wanted to provid...
As a follow-up to my previous article about Data Broker Server Script for Now-Calendar Component, I wanted to provide my simple event handler for moving or resizing the events. Since these events are from an extension of the Planned Task table, when ...
Requirement: In Agent WorkSpace if the ServiceDesk technician is on the Interaction Page. Give them an option to Navigate to a New Incident or a New Catalog Item with prefilled data that he/she already selected while talking to the Customer on the ...
From our Community posts, we still found some our members don’t know how difference between Agent workspace and web experience workspace (Now Workspace) is. They think Agent workspace can be converted to Now Workspace. The answer can be found fr...
Hello Everyone, In this article, I will discuss about the applyTemplate for Agent Workspace/Portal. Purpose of applyTemplate It is a client side function use to populate the template values on form which currently works on native UI and not support...
Hola Community, I was recently asked a question by one of our fellow community members, if we can have Dynamic Response Templates. As, it had been long since I worked on Agent Workspace, I did some R&D and found it and made a short video on how to co...
You may be surprised that Now Experience Framework Features and Toolsets (Quebec feature) is most popular topic on ServiceNow Community, which has 100+ publishes (articles, blogs, events and videos). That published count is over 50%+ of total Commun...
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