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Join the CommunityThe CreatorCon Call for Content is officially open! Get started here.
This academy occurs every other Thursday of the month (12 pm EST | 9 am PST | 6pm CET) , with this session airing on June 8, 2023. Join us for live sessions focused on platform topics like Automated Test Framework (ATF), Instance Scan, Upgrade Center, Source Control and CICD, as well as everything Workflow Automation. We'll have product experts on hand to demonstrate concepts, best practices, provide guidance, and answer your questions in a live setting.
Upcoming and Recorded Sessions
Thanks to everyone who joined last week's session live. The recording and resources are now available.
Community event post with resources
https://sn.works/platformacademy/39
Platform Academy Knowledge Management Part 1
https://sn.works/platformacademy/36
Knowledge Management Product Hub
https://www.servicenow.com/community/knowledge-management/ct-p/knowledge-management
Knowledge Managers Community group
https://www.servicenow.com/community/knowledge-managers/gh-p/knowledge-managers-
Other academies
https://sn.works/academies
Employee Center Academy
https://sn.works/academy/ECacademy
AI Academy
https://sn.works/aiacademy
Conversational Interfaces Academy
https://sn.works/CIAcademy
Docs
Employee Center Unified Taxonomy
https://docs.servicenow.com/csh?version=latest&topicname=config-taxonomy
GRC Taxonomy
https://docs.servicenow.com/csh?version=latest&topicname=taxonomy-management
Integration with external knowledge sources
https://docs.servicenow.com/csh?version=latest&topicname=knowledge-external-content-integration
Import articles from a Word Document
https://docs.servicenow.com/csh?version=latest&topicname=import-word-platform
Translations in Knowledge Blocks
https://docs.servicenow.com/csh?version=latest&topicname=translate-knowledge-article-with-blocks
Data Archiving
https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/database-rotat...
Knowledge Service Portal Properties
https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/refere...
Join us to make our over 900K member community even better. Create your free account and make the world work better for everyone.
Join the Community