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Lisa Holenstein
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Platform Foundation Academy
Join us for our new series of live sessions focused on core, foundational platform topics like Automated Test Framework (ATF), Instance Scan, Upgrade Center, Source Control and CICD, etc.
⚠️
Updated for Vancouver and Washington DC releases
Check out this new and refreshed Platform Fundamentals Academy about Subscription Management:
https://sn.works/subscriptionmanagement/gettingstarted
This week's session will be an introduction on how to get started with Subscription Management.
This academy happens every other week Thursday (9am PDT, 6pm CEST), starting on July 8, 2021. We'll have product experts on hand to demonstrate concepts, best/good practices, provide guidance, and answer your questions in a live setting.
Resources
Quebec Subscription Management Overview Training (updated 8/17)
Short, free, self-paced training covering the basics of Subscription Management in Quebec. This is an essential foundation for internal resources and customers to familiarize themselves with the terms that will be used in other Subscription Management resources.
KB0993966 - Setting Up Subscription Management with Groups KB0993966
Step by step guide on how to configure Subscription Management with Groups so that numbers in Subscription Management closely match Compliance reports.
KB0997373 - Understanding Customer-Created Tables
This KB provides a deeper explanation of what is and is not a Custom Table to augment the legal language in the Custom Table Guide. (Changed from Internal to Custom accessible on 10/14/21)
The ServiceNow provided Compliance Reports and the information shown in a customer's instance in Subscription Management vary slightly in their methodology. This KB explains the difference and how to tweak the queries in Subscription Management to closely align to the Compliance Reports. (Changed from Internal to Custom accessible on 10/14/21)
Subscription Management in Now Platform Community
This external forum in the Community allows customers (and partners) to ask questions about Subscription Management. Customers should not ask contract-specific questions here but can discuss how the application itself works.
Quebec Subscription Management release notes
The ServiceNow Subscription Management application helps you manage your ServiceNow subscriptions. Subscription Management was enhanced and updated in the Quebec release.
ServiceNow - Now Support
Now Support is your launchpad to access self-help, technical support, and manage your ServiceNow instances. Users can create and manage ServiceNow cases, manage upgrades, follow changes, view knowledge content, and more.
QnA
Here are some questions which were asked and answered within the Academy session -
| Question | Answer |
| So, if we upgraded from Paris to Quebec and this migration did not happen, what do we need to do? We have no groups starting with LIC_USR_SET. | There was an issue in an early version of Quebec, where if bad data came through, those groups were not created. It will not impact, as those groups can be built out. |
| Does anyone have any suggestions or best practices on how to negotiate removing users from a subscription if you don't want to go over the max available? | Best practice would be to encourage group owners to establish a quarterly review of their groups, to confirm that group members should be consuming licenses. |
|
For "Approver user" and "CSM user" we have couple of purchases which are allocated. Even still the "Allocated" is showing as "0" what would be the issue or reason? |
Most likely, if configuration has been followed, the allocation should display correctly. If the count is not accurate, it may require a support case to be created to address. |
|
My understanding was that web service only users do not count towards subscription /take up license. Is that not correct? |
At current state, there is no charge for web service users.
|
| Does the read-only role affect subscription? | Best practice recommendation is to create a group, and assign read only role to that group. This would not consume a subscription. |
Event has ended
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Start:
Thu, Oct 14, 2021 09:00 AM PDT
End:
Thu, Oct 14, 2021 10:00 AM PDT
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