Platform Fundamentals Academy - Current and Future Sessions

[Lisa Holenstein]

 

Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.

Sign up for future sessions here. Enjoy!

Platform Academy Sessions

	March 24th, 2026 - Agentic Workflow - Help Allocate Work A - Fair and Intelligent Ticket Distribution Across Teams Help Allocate Work is a platform agentic workflow designed to help supervisors and agent managers distribute work fairly, intelligently, and at scale across their teams. The workflow provides a substantial upgrade over the paradigm of deploying static assignment rules for work assignments.	AI and Now Assist
	March 26th, 2026 - Getting Started with Globalization Thinking about taking your product global but not sure where to start? This Platform Academy session is for you. In Getting Started with Globalization, join Sam Smyth and Lyena Solomon for a friendly introduction to what globalization is, why it matters, and why teams should think about globalization as early as possible. We’ll break down the basics in simple terms, including what it means to design and develop for different languages, regions, and user needs, and common pitfalls teams run into when they wait too long to plan for global growth. You’ll also get a high‑level overview of how the platform can support globalization as your product and customer base expand. This session is perfect if you’re new to globalization, supporting global customers for the first time, or just want a clear, approachable starting point before going deeper.	Fundamentals
	March 31st, 2026 - Agentic ATF In this session, we explore two powerful Automated Test Framework capabilities that transform how teams validate quality on ServiceNow: ATF Code Coverage and the ATF Troubleshooting Agent. Code Coverage delivers line-by-line visibility into which business rules, client scripts, and UI actions execute during a test run, while the ATF Troubleshooting Agent autonomously analyzes failures, invoking AI-powered skills to diagnose root causes and return actionable fix recommendations, so your team spends less time debugging and more time delivering.	Fundamentals
	April 2nd, 2026 - An Admins Guide to Assistant Analytics Learn why Assistant Analytics matters for admins responsible for AI adoption and performance. This overview explores the types of insights available and how they support visibility, measurement, and continuous improvement across assistants.	AI and Now Assist
	April 14th, 2026 - Getting started with Health & Safety Mobile Getting Started with Agent Mobile for Health and Safety. Unlock the full potential of Health and Safety from any location with mobile and offline capabilities. This session is designed to help your workforce stay productive and compliant wherever work happens- even without a network connection. Learn how to capture incidents, conduct inspections, and capture critical information directly from your mobile device.	Mobile
	April 16th, 2026 - Knowledge Center:  Deep Dive - Article Duplicates and Knowledge Gaps Healthy knowledge drives better outcomes across the platform. This deep dive explores how Now Assist powered Knowledge Center helps you detect duplicates, identify knowledge gaps, and gain the insights needed to keep your knowledge ecosystem accurate, relevant, and power effective AI outcomes.	Knowledge Management

Click on the year below for all Platform Fundamental Academy sessions held that year.

2026 | 2025 | 2024 | 2023 | 2022 | 2021