You can click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
 |
Join us on October 28th, 2025 at 10:00 am PST for an exciting session on Platform Encryption Encryption isn’t just about locking things down—it’s about unlocking confidence. This session explores how platform-level encryption quietly enhances control, trust, and compliance across your ecosystem. Whether you're an admin or a platform owner, you'll walk away with a deeper appreciation for the invisible guardrails that keep your data secure and your operations smooth.
|
 |
Join us on October 30th, 2025 at 9:00 am PST for an exciting session on Now Assist Readiness Evaluation Discover a new way to accelerate your Now Assist implementations. Learn how to assess readiness, reduce risk, and streamline planning with just one powerful tool. Ideal for implementors, platform owners and admins looking to stay ahead of the curve.
|
 |
Join us on November 4th, 2025 at 10:00 am PST for an exciting session on Intro to Process Mining Discover how hidden patterns in your platform’s operations can unlock new opportunities. This session offers a fresh lens on process visibility and optimization. Tune in to see what might be hiding in plain sight.
|
|
Join us on November 6th, 2025 at 9:00 am PST for an exciting session on Streamlining Enterprise Deployments with ServiceNow ReleaseOps: A Smarter Way to Deliver Change Join us for an in-depth introduction to ServiceNow ReleaseOps, the latest innovation from the Zurich release designed to transform how organizations deploy changes, customizations, and applications across the ServiceNow AI Platform. This academy will explore how ReleaseOps provides a process and automation across the deployment lifecycle—from development to production—by leveraging intelligent pipelines. Attendees see a live demonstration of how Deployment Requests and Releases are orchestrated for greater reliability, reduced risk, and enhanced governance. Whether you're a developer, release manager, or IT leader, this session will show you how ReleaseOps can elevate your deployment strategy and accelerate your business objectives.
|
 |
Join us on November 13th, 2025 at 9:00 am PST for an exciting session on How to utilize generative AI outputs in your UI Builder components Join us to learn how to embed the output of custom generative AI skills into your UI Builder components. These custom skills, created within Now Assist Skill Kit, allow for you to build net new generative AI processes that adhere to your specific requirements. |
 |
Join us on November 18th, 2025 at 10:00 am PST Unlock the full potential of ServiceNow on the go with Getting started with Now Assist for Search & Chat on mobile This Academy session is designed to help you harness the power of AI-driven assistance directly from your mobile device. Learn how to streamline your workflows, get instant answers, and resolve issues faster—anytime, anywhere. Whether you're a field technician, service agent, or business user, discover how Now Assist transforms your mobile experience with intuitive search, contextual recommendations, and conversational support.
|
 |
Join us on November 25th, 2025 at 10:00 am PST for an exciting session on Quality Gates in Action using ReleaseOps and Automated Test Framework (ATF) Join Product Managers Oluyinka Oginni and Jon Lind as they demonstrate how ReleaseOps and ATF work together to ensure seamless, high-quality deployments. Learn how ReleaseOps moves code between environments while ATF automates testing, enforcing quality gates that prevent issues from slipping through. The session will show how to configure automated test assignments so no test is missed, reducing manual effort and improving release confidence. Discover practical steps to integrate these tools into your workflow for faster, more reliable releases.
|
Click on the year below for all Platform Fundamental Academy sessions held that year.
5 Comments
