You can click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
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Join us on September 4th, 2025 at 9:00 am PST for an exciting session on Ask the Experts: Flow Performance and Debugging This is your chance to get expert answers to your Flow Performance and Debugging questions. Whether you're refining your process or just getting started, this session is for you.
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Join us on September 9th, 2025 at 10:00 am PST for an exciting session on Introducing Next Gen Usage Insights (with User Experience Analytics) Discover how Next Gen Usage Insights, now enhanced with User Experience Analytics, can help you uncover what really matters. Learn why visibility into user behavior is becoming a game-changer for platform strategy. This session might just shift how you think about adoption and engagement.
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Join us on September 16th, 2025 at 10:00 am PST for an exciting session on Data Privacy Data is everywhere—and protecting it is no longer optional. Learn how new privacy controls are reshaping how sensitive information is handled across the platform. If you think you know data privacy, this session might surprise you.
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Join us on September 18th, 2025 at 9:00 am PST for an exciting session on What's new in Zurich: UI Builder Discover what’s changing in Zurich and why it might reshape how you think about building experiences. If you’re ready to rethink what’s possible, this session is for you. Component Building in UI Builder is bringing a new paradigm of reusability to your experiences, and we can
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Join us on September 23th, 2025 at 10:00 am PST for an exciting session on What's new in Zurich: Agent Experiences ServiceNow continues to evolve the agent experience, making it faster, smarter, and more intuitive. In this session, we’ll explore the latest innovations across Workspaces, including streamlined workspace updates and enhanced sidebar capabilities designed to keep agents focused and productive. We’ll also showcase the new Now Assist panel dynamic window, displaying contextual information for both agents and AI agents in one panel. Finally, we’ll walk through the latest AI Agent workflow use cases, demonstrating how AI is no longer just a productivity booster but a true partner in driving outcomes.
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Join us on September 25th, 2025 at 9:00 am PST for an exciting session on What's new in Zurich: for Upgrades TBA
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Join us on September 30th, 2025 at 10:00 am PST for an exciting session on What's new in Zurich: Machine Identity ACL TBA
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Join us on October 2nd, 2025 at 9:00 am PST for an exciting session on What's new in Zurich: Knowledge Management TBA
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Join us on October 7th, 2025 at 10:00 am PST for an exciting session on What's new in Zurich: Machine Identity Console TBA
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Join us on October 9th, 2025 at 9:00 am PST for an exciting session on What's new in Zurich: Mobile Features TBA
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Click on the year below for all Platform Fundamental Academy sessions held that year.
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