You can click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
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Join us on September 16th, 2025 at 10:00 am PST for an exciting session on Data Privacy Data is everywhere—and protecting it is no longer optional. Learn how new privacy controls are reshaping how sensitive information is handled across the platform. If you think you know data privacy, this session might surprise you.
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Join us on September 18th, 2025 at 9:00 am PST for an exciting session on What's new in Zurich: UI Builder Discover what’s changing in Zurich and why it might reshape how you think about building experiences. If you’re ready to rethink what’s possible, this session is for you. Component Building in UI Builder is bringing a new paradigm of reusability to your experiences, and we can
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Join us on September 23th, 2025 at 10:00 am PST for an exciting session on What's new in Zurich: Agent Experiences ServiceNow continues to evolve the agent experience, making it faster, smarter, and more intuitive. In this session, we’ll explore the latest innovations across Workspaces, including streamlined workspace updates and enhanced sidebar capabilities designed to keep agents focused and productive. We’ll also showcase the new Now Assist panel dynamic window, displaying contextual information for both agents and AI agents in one panel. Finally, we’ll walk through the latest AI Agent workflow use cases, demonstrating how AI is no longer just a productivity booster but a true partner in driving outcomes.
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Join us on September 25th, 2025 at 9:00 am PST for an exciting session on Whats new in Zurich: Upgrade Console & Engine Enhancements The Zurich release introduces two major advancements aimed at improving upgrade workflows and system performance: the Upgrade Console and Upgrade Engine enhancements. The Upgrade Console, currently in beta and available to select customers, is a new product designed to simplify and accelerate upgrade management by offering a streamlined experience with greater visibility and control. Simultaneously, the Upgrade Engine has received significant performance improvements, including a 35% boost in upgrade speed through parallelized plugin loading and additional optimizations for faster, more reliable execution. Together, these innovations represent a substantial leap forward in delivering smarter, faster, and more scalable upgrade capabilities.
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Join us on September 30th, 2025 at 10:00 am PST for an exciting session on What's new in Zurich: Machine Identity Console Discover how Zurich’s Machine Identity Console helps you secure and manage service accounts used for inbound integration on ServiceNow with ease. Learn how to strengthen integration configurations, improve security scores, and reduce risk associated to these service accounts.
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Join us on October 2nd, 2025 at 9:00 am PST for an exciting session on What's new in Zurich: Knowledge Management TBA
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Join us on October 7th, 2025 at 10:00 am PST for an exciting session on What's new in Zurich: Machine Identity ACL Discover how the Machine Identity Access Control empowers administrators to implement granular access for integration users. Learn about how to configure new machine identity access control to enhance security and governance for REST and SOAP APIs. This feature is essential for platform owners looking to tighten access and minimize potential security risks.
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Join us on October 9th, 2025 at 9:00 am PST for an exciting session on What's new in Zurich: Mobile Features Join us to explore the latest mobile innovations in the Zurich release, featuring mobile features added to Now Assist for Virtual Agent with Document Q&A and Lens, improved error handling experience for Activity Stream and Input Form Screen, and many more! This session will showcase how these updates improve usability and automation across mobile workflows. Whether you're building or optimizing mobile apps, you'll gain actionable insights to elevate user experience and adoption.
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Join us on October 14th, 2025 at 10:00 am PST for an exciting session on What's new in Zurich: Security Center Discover how Security Center enhances your ServiceNow deployment's security with expert-guided tools for improving configurations, identity controls and best practices implementations. This out-of-the-box application helps maintain and improve various aspects of your organization's security, including property settings and access controls. By the end, you'll be able to use ServiceNow tools to quickly boost your security posture and demonstrate adherence to proven best practices.
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Join us on October 16th, 2025 at 9:00 am PST for an exciting session on What's new in Zurich: Service Catalog TBA
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Join us on October 21st, 2025 at 10:00 am PST for an exciting session on How to utilize generative AI outputs in your UI Builder components Join us to learn how to embed the output of custom generative AI skills into your UI Builder components. These custom skills, created within Now Assist Skill Kit, allow for you to build net new generative AI processes that adhere to your specific requirements.
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Join us on October 23rd, 2025 at 9:00 am PST for an exciting session on What's new in Zurich: Data Management Console features and best practices Discover the redesigned Data Management Console in Zurich, built to empower Platform Owners, Admins, and Developers with deeper visibility and control over storage consumption. This session will showcase new capabilities like logical table views, detailed usage insights, and rule summaries as well as cover best practices for database compaction, table cleaner, and more.
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Click on the year below for all Platform Fundamental Academy sessions held that year.
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