Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
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Session Details |
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July 2nd, 2026 - Canceled
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July 7th, 2026 - What's New for Mobile in Australia The Australia release enhances the ServiceNow® Mobile Platform with intelligent, mobile-first innovations that help users stay productive anywhere, introducing an AI-powered voice assistant for hands-free interaction, seamless online-to-offline continuity that keeps work moving even without connectivity, and improved offline capabilities that preserve data, attachments, and actions until automatic sync on reconnection. Administrators benefit from a new mobile_admin role that delivers more precise and secure control over mobile configuration, while frontline teams can securely share devices with support for multiple users accessing a single account through personalized PINs, reducing friction in shift-based environments. Together with enhancements like configurable PIN timeouts, offline form reliability, and push notifications for logged-out users, these updates make the mobile experience more resilient, secure, and adaptable to modern work environments.
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Mobile |
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July 9th, 2026 - Canceled
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July 14th, 2026 - Canceled
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July 16th, 2026 - What's New in Australia: Identity Australia is here, and it's bringing updates to identity and access management worth paying attention to. This session gives platform admins and owners a clear picture of what's new and what to expect. Walk away knowing exactly what changed and how to make the most of it.
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Security |
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July 21st, 2026 - Your AI Has Been Busy. Now Assist Center (NAC) Monitoring Can Prove It. AI success is about more than activity. It’s about outcomes. Explore how a centralized view of key metrics can help you better understand adoption, usage, and business impact.
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AI |
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July 23rd, 2026 - Knowledge Center Back to Basics A strong knowledge strategy starts with the basics. Discover the core setup and capabilities that can help drive adoption and value from day one.
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Knowledge Management |
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July 28th, 2026 - Ask the Experts: Now Assist for Document Intelligence, SmartDocs & Document Services Ask the Experts: Now Assist for Document Intelligence, SmartDocs, & Document Services
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Fundamentals |
Click on the year below for all Platform Fundamental Academy sessions held that year.
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