Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
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March 3rd, 2025 - Introducing Voice Agent for Mobile We’re excited to introduce AI Voice Agents on Mobile, now available on the Now Platform! This course explores how voice-driven experiences bring natural, human-like conversations to your enterprise workflows—anytime, anywhere. Learn how AI Voice Agents can answer questions, resolve issues, and complete tasks through intuitive voice interactions, whether it’s resetting a password, checking incident status, or managing travel expenses. |
Mobile |
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March 5th, 2025 - Agentic Workflows - In‑Product Agentic Workflow AI Experience in UI16 & Workspace Agentic Workflows bring intelligent, goal‑driven AI directly into the heart of everyday work. Instead of forcing users to switch tools or rely on opaque automation, Agentic Workflows embed AI execution right inside records and workspaces—where work already happens. |
AI and Now Assist |
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March 10th, 2025 - Demystifying Security Products Platform admins and security teams often ask: where does one security product end and another begin? This session connects the dots across ServiceNow's security portfolio—showing how Vault, Security Center, SecOps, GRC, and AI Control Tower form one integrated security story. Walk away understanding which layers you need and how they work together. |
Security |
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March 17th, 2025 - Data Privacy Out of the Box vs Premium Data privacy is foundational—but choosing the right capabilities matters. Learn how out‑of‑the‑box and premium data privacy capabilities differ, and what platform owners should consider as requirements, risk, and scale increase in the AI era. |
Security |
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March 19th, 2025 - UI Builder Curious about UI Builder? Join us for an interactive session where experts answer your questions. |
Next Experience |
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March 24th, 2025 - Agentic Workflow - Help Allocate Work A - Fair and Intelligent Ticket Distribution Across Teams Help Allocate Work is a platform agentic workflow designed to help supervisors and agent managers distribute work fairly, intelligently, and at scale across their teams. The workflow provides a substantial upgrade over the paradigm of deploying static assignment rules for work assignments. |
AI and Now Assist |
Click on the year below for all Platform Fundamental Academy sessions held that year.
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