Platform Fundamentals Academy - Current and Future Sessions

[Lisa Holenstein]

 

Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.

Sign up for future sessions here. Enjoy!

Platform Academy Sessions

Session Details	Category
September 1st, 2026 - Build Agent in ServiceNow Studio (what's new, and hands-on highlights) Explore what’s new in ServiceNow Studio and Build Agent since March 2026. We’ll highlight expanded metadata and automation support, contextual development, preview and validation, testing, extensibility, and deployment improvements that help teams build and refine ServiceNow solutions with greater speed and control.	AI
September 3rd, 2026 - Gatekeeper to Guide: Onboarding your business process owners into Catalog Builder - Part 2 Your service catalog can't scale if every request for a new catalog item runs through IT. The more the business needs, the longer the backlog and the platform team becomes overwhelmed. In this session, we'll walk through a different model, starting with identifying and recruiting your first process owners, then delegating catalog authoring safely using Catalog Builder and Now Assist.	Fundamentals
September 10th, 2026 - Whats new in Knowledge Management Q3 2026 and KM Globalization Overview See what's new and what's next for Knowledge Management. From the latest AI innovations to expanded globalization capabilities, discover how upcoming enhancements can help your organization maximize the value of knowledge at scale.	Knowledge Management
September 17th, 2026 - Localization at Scale: Introducing the G11n Terminology Agent Building and maintaining consistent terminology across multilingual ServiceNow instances requires manual, time-intensive effort that doesn't scale. The G11n Terminology Agent—launching in September—transforms glossary creation by automatically analyzing knowledge base content to propose terminology candidates for review and approval, enabling Terminology Managers to build enterprise glossaries in hours instead of weeks. This academy teaches you how to leverage AI-generated glossaries within Localization Workspace to reduce translation rework and associated costs, maintain governance controls, and accelerate multilingual deployments across your organization. Perfect for Terminology Managers, Localization Leaders, and Globalization Strategists preparing for platform scale.	AI
September 24th, 2026 - What's New in Instance Clone (Australia P5): Multi-Instance View, Cleanup Script Status, AI Capabilities Managing clones across a growing instance estate shouldn't mean guesswork, spreadsheets, or waiting for someone to tell you what happened. The Instance Clone updates in Australia Patch 5 and Brazil give you a clear view of your estate, faster answers when something needs attention, and confidence that every clone lands the way you intended. Recommended for: platform owners, instance admins, and anyone keeping non-production environments in sync.	AI
October 1st, 2026 - Zero Trust Access TBA	Security

Click on the year below for all Platform Fundamental Academy sessions held that year.

2026 | 2025 | 2024 | 2023 | 2022 | 2021