Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
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Session Details |
Category |
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November 12th, 2026 - Ask for it, get it: Make your catalog items findable in chat When someone requests a loaner laptop, does your virtual agent find the right catalog item or send them to an incident? Catalog items that are not optimized for the people that request them go missing in conversational requests, and your service backlog grows. Join us to see how plain-language naming, rich descriptions, and the right AI Search sources help your virtual agent surface the right catalog items every time.
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Service Catalog |
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November 19th, 2026 - AI Admin Center Gets an Upgrade: Making AI Easier to Own The upgraded AI Admin Center brings AI upgrade planning, deeper readiness checks, and smarter conversational assistants for AI admins into one place. You can also track assist consumption, manage system properties through a new registry, and get more from AI Analytics. Join us for a walkthrough of what’s new and how it saves you time.
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AI |
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December 1st, 2026 - Understand It Before You Agentify It: Four Questions for Your AI Journey AI agents inherit the processes they run on, so a successful AI journey starts with four steps. Understand how work really happens with Process Mining, decide where hybrid workflows pairing the control of deterministic steps with the speed of AI make sense, and enable trusted AI with Knowledge Center. Then close the loop by measuring the impact with Process Mining. Join us to see how these core capabilities of the ServiceNow AI Platform help you craft a clearer plan to deliver AI value.
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Fundamentals |
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December 3rd, 2026 - Agentic AI Workflows for Fulfillers and Requesters A photo of a broken asset can become a finished task. Agentic workflows turn images into work, move approvals with context, and book the right time on their own, so every request feels simple, and every queue stays clear.
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AI |
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December 8th, 2026 - Use Bulk Store App Converter to make cloning faster and easier Preparing for a clone can take significant time, especially when teams need to back up in-flight work and then upgrade and reinstall it afterward. Learn how Bulk Store App Converter can automate these steps, reducing manual effort and making the clone process easier to manage.
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Fundamentals |
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December 10th, 2026 - KM Foundations (Fundamentals Refresher) TBA
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Knowledge Management |
Click on the year below for all Platform Fundamental Academy sessions held that year.
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