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Blog Articles

I need a mulligan

This is the fifth in my project management series. As many of you know, a mulligan is when a golfer is allowed a second try after a particularly bad shot. Plus, the initial try is not marked as a stro...

Let's Get Mikey!

This is the fourth in my project management blog series. Twice now, Life cereal has run a campaign with two brothers determining who will try the new cereal their mom left on the table. Then they have...

It's raining data

Third in my project management blog series. The classic song "It's Raining Men" says that for the first time in history it will be raining men. When it comes to data, it's been raining way before tech...

Q&A from our August Event

Question: I can’t delete a catalog item in my PDI. It’s currently in the publishing state. How can I delete or change the state to “published?” Answer: The ability to delete or modify catalog items de...

Q&A from our September Event

Question Answer Is NOWSupport for real-time issue ? yes, it is our support portal but has much more as Eion showed. On demand courses are valid until what duration? There is no time limit Can we buy e...

What's the plan, Stan?

This is the second in my series about project management. So, you've signed the contract and now the question is, “What's next?” Of course, you need a project plan, but you’ve never implemented Servic...

Breaking up is hard to do

This blog is the first in a series for customers new to ServiceNow where I will address some of the most common questions or challenges that they have as they begin their ServiceNow journey. Today, I'...

Live on ServiceNow Welcome Webinar

Here is the deck from our Live on ServiceNow Welcome event complete with all the links you need to access the resources we reviewed. It's yours to download and share!