The Zurich release has arrived! Interested in new features and functionalities? Click here for more

CSM Standard V7 - PROD19278 - Included product

Arthur GYt
Tera Contributor

‎06-21-2024 02:45 AM

Hi Everyone, 

I am looking for a ServiceNow product including CSM (for ticketing) and ITSM (for CMDB Management mainly).

I have found the product CSM Standard V7 "PROD19278 ", which includes CSM and IT Service Management.

Do you know if the IT Service Management here means the full ITSM with CMDB management, or if this is only about the part of ticketing within ITSM ?


 

Thanks

0 Helpfuls
  • 626 Views
1 REPLY 1

Robbie
Kilo Patron
Kilo Patron

‎06-21-2024 03:15 AM

Hi @Arthur GYt,

 

The description leads to the fact is does and should... "Full CSM and ITSM capabilities included", however I would reach out to Bynet to confirm.

- Their website: https://www.bynet.co.il/ (You'll want translation enabled)

- Here's a direct link to their 'chat': https://api.whatsapp.com/send/?phone=%2B972778985000&text&type=phone_number&app_absent=0

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

0 Helpfuls