Hi! I'm Matt McLaughlin, a Product Owner in Broadcom's Mainframe Software Division.
If you're a big or well established company (or country), you probably have a Mainframe somewhere doing all the hard work but getting very little of the credit!
- How do you integrate the Mainframe and it's experts with your ITSM process?
- How do you ensure your change requests are for the right CI?
- How do you tie a problem ticket or INC to the offending event?
- How do you get your events and alerts into SNow?
- What do you do with WTORs?
I'm going to spend far too much time digging around to try and answer these questions and more - if you're interested in the answers too, or if you happen to have your own ideas, I'd be delighted to hear from you!
