I'm working with our Procurement team on how accessories are requested. We use ServiceNow for the initiation of a request, but the Purchase Order, is actually processed in a different system. I'm trying to pitch individual catalog items for each of our smaller products. Allowing users the ability to select similar to an online store into a single cart. But they are insisting that would create extra work and they'd rather just have a single generic ticket with the items free text in the description field (which is my main complaint).
The question I guess is, how do some of you handle requests for some of the minor items like consumables and accessories? e.g. things that aren't really tracked as assets in the system, but still IT based. Are you generating a separate catalog item for each Item? Simple checkboxes in a single catalog item?
