Hi everyone,   I wanted to share something I’ve been working on and get some input from others in the community. A little while back, I responded to a simple ServiceNow community question about what a ServiceNow admin does on a day to day basis.   That response stuck with me longer than I expected.   Over time, it turned into something bigger. A full “Day in the Life” series exploring different ServiceNow roles from a real-world perspective.   Not job descriptions. Not theory. Just what the work actually looks like.   I ended up covering: System Administrator Developer Business Process Consultant Technical Consultant Architect Then I stepped back and reflected on what connects all of them.   What stood out:   One thing became pretty clear while writing these. The roles are different, but the challenges are not. A lot of the real work across all of them comes down to: alignment clarity making the right decisions early No matter the role, those things show up in different ways throughout the day.   Full series   If you want to take a look, here are the posts: Admin https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-system... Developer https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-develo... Technical Consultant https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-techni... Business Process Consultant https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-busine... Architect https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-archit... Wrap-up https://www.servicenow.com/community/federal-and-u-s-public-sector/what-i-learned-writing-a-day-in-t...   Discussion Curious to hear from others. What does your day to day actually look like in your role? And which role has been most aligned with your experience so far? ... View more

Hello SNUG Members!   I am excited to invite you to register for Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

We're excited to be hosting the in-person Orlando SNUG Meeting, on April 16th at our ServiceNow Orlando Office!      We continue to refine the agenda as we get closer to the event date and would like to spotlight as many customers as possible, so if you are interested in participating, please reply to this post so we discuss your participation at the event.  To learn more about ways to participate, you can view the SNUG Participation Guide.       Enhancing and accelerating your success with ServiceNow is the focus of SNUG events. Space may be limited, so please register today to reserve your spot!    Agenda (subject to change):  9:00-9:30: Workshop Registration & Breakfast 9:30-11:30: Put AI to Work(shop) 11:30-12:30: SNUG Registration & Lunch 12:30-12:45: Welcome & Intro 12:45-1:15: Customer Presentation - Advent Health 1:15-1:45: ServiceNow Presentation - AI in HAM & SAM 1:45-2:00: Break 2:00-2:30: GlideFast Presentation 2:30-3:00: Customer Presentation - TBD 3:00-4:00: Networking & Happy Hour   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings are designed with input from the community help you on your journey.         You will have the opportunity to network with your peers during breaks and lunch.     Register now as space may be limited.     We look forward to seeing you there!  ... View more

Date: Thursday, April 16  Time: Doors open at 9:00 AM | Reception wraps at 4:00 PM Location: ServiceNow Orlando Office | 12900 Science Dr, Orlando, FL 32826   Join us for the next Orlando (Central Florida) ServiceNow User Group (SNUG) at our Orlando Office! Connect with peers, hear customer success stories, and hear from our partner sponsor GlideFast all while enjoying great food, drinks, and networking.   Agenda Highlights (subject to change): Breakfast + networking to kick things off Optional Lab: Put AI to Work(shop) AI in HAM & SAM Partner & customer presentations ServiceNow insights Networking reception to close the day Stay tuned for registration details next week! Hope to see you there! ... View more