10/8 Ask the Experts: Understanding the NLU Capabilities in Virtual Agent

Published on by Lisa Latour

ServiceNow added natural language understanding (NLU) capabilities to Virtual Agent in New York, making chatbot conversations more natural and improving work experiences for your employees and customers. Join this session to get a review of Virtual Agent as well as a technical introduction to NLU and a demo of how easy it is to use the NLU Model Builder to create models for understanding the intention and context of user input.

Don’t miss the chance to interact with Product Management and learn how to make work life as great real life!

Date: Tuesday, October 8, 2019
Time: 9:00AM PT/ Noon ET

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https://servicenow.zoom.us/j/877246114

FEATURED SPEAKERS

Mark Hopper is Director of Outbound Product Management for the ServiceNow platform organization covering mobile, conversational interfaces, and service portal. Mark is responsible for overall go to market, and adoption of ServiceNow core platform technologies both internally, and across ServiceNow customers and partners. He has served in product and marketing leadership roles at companies such as Adobe, Intuit, VeriSign, and Openwave with an extensive track record in unlocking customer growth for mobile, web, and chatbot services. Mark is an expert at building and scaling data driven development methodologies at enterprise software companies.

Murali Subbarao is the Senior Director of NLU Engineering at ServiceNow. He joined ServiceNow with the acquisition of Parlo, where he was the founder and CEO. Murali is driven by the purpose of making the ServiceNow platform language-aware, powering new language-driven experiences. Being passionate about bringing purpose-built products to customers, in 2019 he formed the AI Design Council (AIDC) for ServiceNow to engage actively with early adopters of AI technologies from product design thru successful deployment.