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Platform Analytics Academy - August 20th, 2025 - What's New in Zurich - ...
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Platform Analytics Academy - September 3rd, 2025 - What's New in Zurich ...

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Platform Analytics Academy - August 6th, 2025 - Platform Analytics Migra...
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Platform Analytics Academy - August 6th, 2025 - Platform Analytics Migra...

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Platform Analytics Academy - July 23rd, 2025 - CIO Dashboard
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Platform Analytics Academy - July 23rd, 2025 - CIO Dashboard

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Platform Analytics Academy - April 30th, 2025 - Data Snapshots in Platfo...
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Platform Analytics Academy - April 30th, 2025 - Data Snapshots in Platfo...

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Important Update on Legacy Reporting and Analytics with Australia Release
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Important Update on Legacy Reporting and Analytics with Australia Release

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Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Migration
Performance Analytics
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Featured Platform Analytics Academy - August 20th, 2025 - What's New in Zurich - Analytics Management

We hosted an informative session on Wednesday, August 20, 2025, where we introduced the new Dashboards and Indicators Libraries—consolidating both commonly used and advanced elements for users with administrative privileges—and demonstrated how exist...

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Featured Platform Analytics Academy - September 3rd, 2025 - What's New in Zurich - PA/UXA

We hosted an exciting and insightful session on September 3rd, 2025, spotlighting the latest innovations in Platform Analytics and User Experience Analytics—direct from Zurich! This session was designed to provide: Fresh perspectives on how analyt...

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Featured Platform Analytics Academy - February 7th, 2024 - Getting Familiar with the In-line Editor

On February 7th, 2024 we had a great session titled "Getting Familiar with the In-line Editor in the Platform Analytics Experience." This session was designed to guide users in effectively utilizing the In-line Editor for creating and enhancing Dashb...

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Funnel Graph Event Trigger Explanation

Hi, Community I would like to know more details about Funnel Graph.What I want to know is how AI search assist on a Record producer works well like how many times AI search Assist run and how many users click the result.There are some event triggers ...

Question

How to report incidents & catalog tasks transferred from specific group (A) to specific group (B)

I need to report on incidents & catalog tasks where any of 2 L1 assignment groups (A,B) transferred a ticket to any of 2 L2 assignment groups (Y,Z). Searching here and elsewhere online, similar questions usually get an answer mentioning using Metrics...

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How to create new function field in platform analytics?

In core UI report, we can create function field, however, can't find it under platform analytics -> data visualization, is it expected? Do I have to go back to core UI report to create function field? Thanks.

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Adding a Visual Task Board to a Dashboard

Dashboards are more than Reports and Performance Analytics widgets. They are part of the Now Platform and all the functionality that brings. One of my favorite features on the platform are Visual Task Boards. If you are not familiar with VTBs as t...

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Dashboard
Multiple Versions

Database View Reporting

Hello Everyone, I have this requirement to merge Task and Interaction Table. I had successfully created a database view using task, interactions and interaction related record table. My problem is to combine the task.number and interaction.number fie...

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how can I pull historical data to check if a ticket was assigned to Service desk

I need help with creating a report where it shows when in the history of a ticket, it was assigned to Service desk. example: on 1st oct the ticket was assigned to Service deskon 5th oct, the ticket was assigned to application team I need this ticket ...

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Platform Analytics Enablement Toolkit

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Add two dashboards to two different pages in custom workspace

I have created a custom workspace and I have added two pages with the dashboard template. I have also created two dashboards. I want to link one dashboard to one page and the other dashboard to the other page. However, when I access the pages I see t...

Question

Display Week Dates on x-axis instead of Week Number

In PA, is there a way to show the dates of weeks on an x-axis instead of the week number? If you trend by week it will display the week number and year, however in Performance Analytics reports it will show the actual dates of the week.

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How to disable menu options on platform analytics dashboard

Is it possible to disable the options from platform analytics dashboard, I would like to disable delete, share and duplicate options from below

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Resolved! Using Filters Trend, Time and Text

Good Afternoon I would like to know: 1 - What is a "Trend filter" and what application for it? 2 - What diference between "Relative" and "Between"? and what application for it 3 - What diference between "Is Empty" and "Is String Empty". Thanks Erasmo

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Reporting

Creating a Metric for AWA Presence

We are using AWA and I need to track the amount of time our agents are Available. In the past I have been doing this by pulling an excel report from the awa_agent_presence_history table and running some calculations. Unfortunately this is not meeting...

Question

Interactive Filters

First, please note that I am not a developer, but an active user who is trying to self-teach due to low dev support resources. Appreciate any insights. Thank you! Question: Is there a way to show all goals and targets and filter that list by portfo...

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Reporting

Group Filter in Platform Analytics based on Parent/Child Relationship of a Single Table

Hello community! I was wondering...is there a way in Platform Analytics where multiple filters can be set up in a hierarchy that depends on the parent/child relationship of a single table, for instance...the Group table? A parent user group could be...

Question

Using ServiceNow to Automate eCommerce Operations for a Medical Apparel Brand

Hi everyone, I’m from Frubs, a Pakistan-based eCommerce brand that sells premium medical scrubs for doctors and healthcare professionals. As we grow, we’re looking for smarter ways to automate our operations — from order management and vendor coordin...