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How do you remove person from Partner Portal access?

TiffJ
Tera Contributor

How do you remove person from Partner Portal access?  I have global admin access and almost all other access, the KB article says I have correct access and should see the options of inactive or delete individual when I open their profile on our company partner portal.  I cannot see or find either of these options by following the instructions from google search or from digging around.  Says to go to partner portal user management, actions > manage users, search for user, open user profile.  But all that can be done here, is removing or adding some roles.  There is no make inactive or delete user.  Where do I go to do this?  Or what roll should I be verifying specifically to make these options appear?

9 REPLIES 9

TiffJ
Tera Contributor

when we click deselect all we get this.  same when we unclick the one white box that we should be able to remove.  

TiffJ_1-1732637584903.png

 

TiffJ
Tera Contributor

bumping - still waiting for any solution available. 

TiffJ
Tera Contributor

still looking for a legitimate answer on how to accomplish this

doormold
Tera Contributor

I am having the same issue as reported by TiffJ.

 

I have the right access to remove all other roles in the IMPACT ACCESS ROLES, NOW SUPPORT ACCESS ROLES, NOW LEARNING ACCESS ROLES sections, but the PARTNER PORTAL ACCESS ROLES eludes me. I cannot unclick the "Partner User" role. It is grayed out and unavailable for editing.

spabba03
Tera Contributor

Hi @TiffJ 

You have an option of "Remove Profile" based on your role. Select respective user and click on drop down to select Remove Profile option. If your role doesnt permit then you may ask partner admin to do the same.

 

spabba03_0-1755787147966.png

Hope this helps. 

Thank you

Srinivas