Platform Owner Resource Center

What's New in Platform Owner Resources

Welcome to the platform owner resource center where you will find the wide variety of resources you need in your role.

blog

AI Experience by ServiceNow- the future of enterprise work with AI as the interface

How many companies are...

seanregan
Article

Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirement...

britta
blog

Now Learning Blog – Online learning and certification with ServiceNow

As the world of techno...

Julie7
Article

Chart your path to implementation success

Chart your path to implementation success With ServiceNow, your organization works ...

Don Fuss
Article

New customer onboarding blog series

New Customer Onboarding Blog Series If you are new to ServiceNow, you probably have...

britta

Platform Owner Resources

Onboarding YouTube Channel

Watch onboarding webinars

Platform Owner Blog

Avoid common pitfalls!

Now Learning Courses

Take courses and get certified

Partner Finder

Find the right implementation partner

Developer Program Guides

Guides to build on the ServiceNow AI Platform

Product Documentation

Browse product and release information

Governance from the get go!

Create standards and guidelines

OCM

Organizational Change Management Training

Activity in Platform Owner Resource Center

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Featured Past Events of interest to platform owners, sys admins, and developers

Accessibility What is accessibility and how does ServiceNow accommodate for it? Everyone will have a disability at least once in their lifetime. Come learn about the accessibility features in our platform. Product manager Vicki Chrea and experts wi...

Article

Let's Talk CSDM 5.0 - Platform Owner Roundtable Recap - 6-18-2025

In case you missed it, here is the recording of June's Platform Owners Roundtable session + some helpful resources: Link to Recording: Applications of CSDM - Implementing CSDM 5.0 with John Zhang CSDM Service Migration Playbook and Use Case Examp...

Article

ServiceNow My learnings login Issue

Hi Team,While logging in to the learning portal (learning.servicenow.com), I am unable to receive the OTP on my registered email. Could you please look into this issue? Screenshots are attached for reference.

Question

Platform Owner Career Journey is now live!

Exciting News for ServiceNow Platform Owners! We’re thrilled to announce the launch of the ServiceNow Platform Owner Career Journey! https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=3f92eb6b9333da94d28b7e6...

Question

(WILL BE RESCHEDULED) Platform Owners Roundtable: Day in the Life of a Platform Owner

THIS EVENT WILL BE RESCHEDULED. Unfortunately we will need to reschedule this event as our speaker is overcoming the flu. Please keep an eye out for an updated date.We will notify all registered attendees about the change. Thank you for your understa...

Event

Platform owner roundtable schedule?

Is there an updated platform owner roundtable schedule of events? I'm subscribed to the events sent by Britta Koch earlier this year but the Zoom link did not work for the last event in June. I have an event for 7/16 in my calendar but nothing is men...

Question

Calling Platform Owners Managing Platform Security: Join the ServiceNow Product Lab!

Are you a platform owner responsible for managing the security of your ServiceNow platform? We’d love to hear from you and learn about your experience. We’re inviting professionals like you to join the ServiceNow Product Lab Research Program. Produ...

blog

How do you remove person from Partner Portal access?

How do you remove person from Partner Portal access? I have global admin access and almost all other access, the KB article says I have correct access and should see the options of inactive or delete individual when I open their profile on our compa...

Question

School District Looking to Implement SN Asset Management

Chicago Public Schools is going through a business systems transformation. We are looking to replace our asset management system with the Service Now Asset Management. We are wondering if any other school districts or universities are utilizing Servi...

Question

🛑 Stop 🛑 Losing Post-ServiceNow Deployment Momentum

https://share.transistor.fm/s/525f47ebIn this episode of CJ&TheDuke we talk about some strategies to both accelerate your growth AND keep ServiceNow as an engine for innovation after the big go-lives.We explore... Reporting: Did you show that it matt...

Article

Resolved! How to enable the script tracker?

Our instance of ServiceNow does not seem to have the Script Tracker.Or I might be missing required role.What role is needed to be able to access the script tracker feature?

Question

Is there any similar table as dashboard_stats and report_stats for Platform analytics ?

Is there any similar table as dashboard_stats and report_stats for Platform analytics ?We need to monitor the PAR dashboard and data visualization usage after the PA mirgration.

Question

Upcoming Platform Owners Roundtable – Unlocking the Power of ServiceNow Discovery

Join your peers at this month's Platform Owners Roundtable where you will: Explore the core concepts and components of ServiceNow DiscoveryLearn best practices for planning, implementing, and optimizing discovery in complex environments. Hear practi...

Event

How Are You Structuring Your ServiceNow Teams? Insights Wanted!

Good morning, ServiceNow Community! I’m conducting research on how organizations are actually staffing and managing their ServiceNow platforms, and I’d love to hear your insights. I’ve managed ServiceNow implementations at five companies since 2012. ...

Question

Join the Next Platform Owner’s Roundtable – Let’s Talk CSDM in Practice

Join your peers at the next ServiceNow Platform Owner’s Roundtable, focused on the practical application of CSDM. Hear from John Zhang (Senior ServiceNow Architect) as he shares his experiences, what’s working (and what’s not), and walk away with a...

Event

We want to hear from you! Help build the next Platform Owner exam.

Help Shape the New Platform Owner Certification Exam!ServiceNow is developing a new Platform Owner Professional Certification Exam, and we need insights from experts like you. What’s involved? Complete a 20–30-minute survey by May 23, 2025, rating ke...

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Receive Instance Details P1-Free PDF Report by Ema...

‎12-05-2024 06:32 AM

Text to App use cases

‎10-10-2024 06:26 AM

Can we create workflows based on assessment of a s...

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Platform Owner Resource Center

What's New in Platform Owner Resources

AI Experience by ServiceNow- the future of enterprise work with AI as the interface

seanregan

Guidelines for Requirements Gathering

britta

Now Learning Blog – Online learning and certification with ServiceNow

Julie7

Chart your path to implementation success

Don Fuss

New customer onboarding blog series