Most platform owners I talk to can walk you through a flow, a catalog item, or an ACL without blinking. Ask them how many fulfiller licenses they’re consuming versus entitled to, and the room gets quiet. I get why. Licensing isn’t fun, it isn’t on th...
Hi everyone,I'm experiencing slow performance while using my ServiceNow PDI (CloudLaps). Opening records, loading forms, and navigating between modules takes a long time.Is anyone else facing the same issue? Is this expected in a PDI environment, or ...
Calling all Platform Owners...and especially those with an efficient Demand intake-to-project approval process... We're going through an overhaul of our entire Demand intake process to have a defined, single-source intake, where all required stakehol...
Good day, everyone,We recently implemented Employee Center Pro and are using it as our company intranet. As adoption grows, several departments have expressed interest in having their own team pages that contain department-specific information, resou...
Hi all,It has been asked already several times, but still quite eager if there are any new insights from the platform owner associate exam. Also with regard to practice exams. I saw that ServiceNow refers to MeasureUp - https://www.measureup.com/serv...
Exciting News for ServiceNow Platform Owners! We’re thrilled to announce the launch of the ServiceNow Platform Owner Career Journey! https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=3f92eb6b9333da94d28b7e6...
Chicago Public Schools is going through a business systems transformation. We are looking to replace our asset management system with the Service Now Asset Management. We are wondering if any other school districts or universities are utilizing Servi...
We Asked 100+ Platform Owners What Keeps Them Up at Night. Here's What They Told Us. Over the past month, we heard from Platform Owners at companies of every size—managing everything from 26,000 employees to 450. And the questions they're wrestling...
One thing I keep hearing as I talk to my peers about turning on AI is: I'm not sure that our knowledge is in a state where it will make AI beneficial. I get that but I think it's more of a delay tactic than an actual reason to not get started. Ye...
Over the past few months, we sat down 1:1 with more than 30 Platform Owners leading ServiceNow programs at some of the world's most complex organizations. We surveyed over 100 more across the broader ServiceNow community. We asked one simple question...
The new weekly security patching is throwing me for a bit of a loop with respect to monthly patching. Here's the scenario. At the beginning of August, we decided we wanted to go to Zurich Patch 11m to fix a known issue. We upgraded non-prod instances...
Are you your organization's Platform Owner—or do you know who is? Help us complete our records so they get what they need: best practice resources, release and upgrade updates, and Platform Owner-specific webinars, newsletters, and event invites to h...
From Alerting to Observability: Building a ServiceNow Reliability Engineering DashboardOver the past week, I set out to answer a simple question:How do we know ServiceNow is healthy before users tell us it isn't? What started as a review of MID Serve...
We’re inviting users at our customer & partner organizations to participate in a research session to that will help shape an unified experience for different ServiceNow portals that you use. Here are more details about the session : Unmoderated res...
“Platform Owner” is becoming one of the most important roles in the ServiceNow ecosystem, and I feel one of the most misunderstood. How does your organization define platform ownership responsibilities? And how many platform owners do you have/what ...
