Platform owners round table 7-18-24 meeting minutes

[britta]

Thanks to all of you who registered and/or attended our first roundtable discussion.  Unfortunately, I was not able to record, but following are some highlights from the call.

Look for an invitation to our call next month, but in the meantime, you can keep the conversation going here on our platform owners’ forum!

Top three goals for this forum

Networking

Problem sharing/solving

Best practices

Topics that will promote conversations

Resources you use

• Responses varied quite a bit regarding ServiceNow resources
• Several using AI tools to assist with their work,
• NonServicenow resources --  Whatsapp, Reddit, Discord

Meeting cadence

• Most preferred monthly
• There was some desire for localized groups, but the current time of day works for most attendees. 
• If the group grows, we will revisit having localized meetings.

Topic for next meeting

• Platform governance

Topics of interest

• CSDM ask the expert session 
• Integrations
• Impact of integrations on platform health
• What integrations are others using
• Platform
• performance/health/upgradability
• How to interpret HealthScan 
• Sharing
• Pain points/challenges and how they overcame them 
• Lessons learned on recent deployments 
• Use cases -- how are others using the platform
• Architecture and support best practices specific to industries 
• How to be an internal champion
• Resources
• Platform team sizing/support model
• Finding resources
• Upskilling resources
• Governance
• Advice from senior level
• How to structure governance
• Demand Management