Help Us Get to Know You

[RoxanneZ]

Are you your organization's Platform Owner—or do you know who is? Help us complete our records so they get what they need: best practice resources, release and upgrade updates, and Platform Owner-specific webinars, newsletters, and event invites to help them get more out of the ServiceNow AI Platform.

[RoxanneZ]

Note: You will need the access of a Now Support Admin or Impact Admin to update contacts in User Management.

[Jerry kk Wong]

Thanks for sharing @RoxanneZ 

[DavidBruck]

For GCC users (Hiwave), there is no Platform Owner contact on any of my instances.

To get to the same area, we have to login to hiwave.servicenowservices.com, 

For Hiwave users (at least in my Hiwave), you have to login to Hiwave > Go to “More” located in the top row of apps >  Manage Accounts > Account Contacts and there is no Platform owner area.

There is also a Knowledge Article: "Manage company key contacts and notification lists on Now Support"

https://hiwave.servicenowservices.com/kb?id=kb_article_view&sysparm_article=KB0547262
That has no reference to Platform Owner.

Also see attached screenshot.

@RoxanneZ - Any idea why that is?

[RoxanneZ]

Hi David, I'm not familiar with Hiwave, but I know the Platform Owner contact is at the account level, not at the instance level. Based on a internal knowledge article AI pull, I saw that "User Management" mentioned in the post is a function inside the ServiceNow product platform for administering users, groups, and roles, and is different from Hiwave. Adding a PO contact to User Management is an account/contact management process rather than standard platform user-role administration on Hiwave. A Hiwave user could have access or request access to User Management functions depending on their role.

I guess a solution comes down to:

1. Are you the Now Support Admin or Impact Admin? If no, does you admin have access to the linked User Management system?

2. If the answer is no, can your account contact from SN help add your PO contact info to User Management?

Hope this helps.