Hi Team,
We have implemented an integration where a Microsoft Teams channel is automatically created when an Incident is created. Incident work notes are currently being posted to the corresponding Teams channel.
We now have a new requirement:
When a user posts a message in the Teams channel, we would like that message to be automatically added as a Work Note to the related Incident in ServiceNow.
Is this possible using the ServiceNow Microsoft Teams integration and Flow Designer?
If so:
- How can we capture messages posted in a Teams channel?
- What would be the trigger point in Flow Designer?
- Is there an out-of-the-box event or trigger available for Teams channel messages?
- Has anyone implemented bi-directional synchronization between Teams channel messages and Incident Work Notes?
Any guidance would be appreciated.
