Process Optimization on the Now Platform
Process Optimization on the Now Platform creates business process flows from the data in audit trails for quick, in-depth analysis of business processes. Armed with complete visibility into process flows, customers gain the ability to instantly monitor and analyze performance, check conformance, and continually optimize and improve.
Overcome the expense, time, and inaccuracies embedded in traditional process optimization. Employ fast, cost-effective, and accurate Process Optimization on the Now Platform. Gain push-button process discovery, end-to-end process visibility, integrated performance analytics, and built-in continual improvement.
Process Optimization Features
Push-button discovery
- Mine a process from audit log with a push of a button
- Select what specific transitions (e.g. state, assignment group, etc.) or breakdown filters you want to explore
- Get email notification when mining is complete
Process Model Visualization and Comparison
- Interactive process graphs show all executed workflows
- Side-by-side visual comparison between email notifications and proactive alerts etc. increases transparency in complex resource prioritization
- Explorative filter panel lets you inspect specific paths in more detail
- Pre-built metrics jumpstart performance analysis
- Insight into where to prioritize resources due to differences in complex and varied approaches for process optimization
Linked Processes Analysis
- Highlights related processes (and sub-processes) and how these impact the efficiency of the parent process.
- By linking Incident, Problem and Change, customers can get a complete picture of how each connects and views these related processes in a single model
Easy collaboration and sharing
- Side panel options enable note creation and sharing
- Share process map for collaboration and process improvement
- Enable governance and control based on process optimization roles
Take action and track value with integrated continual improvement workflow
- Easily submit improvement initiative within PO workbench
- Maintain visibility into the status of previously requested CIM
- Track the business value of process improvements
Integration with performance analytics and benchmarks
- Investigate poorly performing KPI metrics via Process Optimization for faster root cause analysis
- Automatically view process maps associated with specific KPIs
- Link Performance Analytics KPIs to continual improvement initiatives to track business value achieved
Pick a process and start optimizing within hours
Pick any process running on ServiceNow and drive continual process optimization across the enterprise service management workflows.
#Digitize #Automate #Optimize
