Update Sets by Non-Administrators. Documentation. Use case: An analyst needs to use update sets to manage groups across the instances, for that it needs access to update sets and XML exports/imports. Development instructions: - Create the role “updat...
First ServiceNow Process Optimization Academy session. We covered a little process mining 101, the role process mining plays in a closed loop optimization process, demo of an end user experience, how to create your first model and some additional res...
About ServiceNow Process Mining (formerly Process Optimization) What is ServiceNow Process Mining? Process Mining reduces the time it takes to identify process inefficiencies and improvement opportunities accelerating a business’s ability to str...
There are several questions in community that might be related to the same functionality, but since neither of them completely repeats my request, I decided to write a separate article, referencing these questions below. Introduction There is autocom...
In this installment of the Process Optimization Academy we welcome Andy Krier, Director of Product Management, who walks us through the "Why" of Workforce Optimization and the prebuilt "connection" with Process Optimization. One of the biggest advant...
Planning a ServiceNow rollout can be overwhelming, and there will be a lot of moving parts. To help you get started, ServiceNow has created Success Packs as a part of its implementation methodology. Using suggested outcomes, all the steps, resource...
Welcome to ServiceNow® Process Optimization Are you ready to start your in-platform process mining journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed to ...
In this installment of the Process Optimization Academy we share some thoughts on planning a process mining program. The topics covered are certainly not a must have to get started or to get value out of Process Optimization. We simply wanted to shar...
In this installment of the Process Optimization Academy we focus on how to use the Process Optimization Workspace to identify inefficiencies and improvement opportunities. We walk through, in a live environment, capabilities like bottleneck analysis,...
In this installment of the ServiceNow Process Optimization Academy we focused on how to use Finding Definitions to discover common process inefficiencies and non conformant process activities. We cover out of the box finding definitions, different ...
In this installment of the Process Optimization Academy we focus on the enhancements made in the Tokyo release. Highlights include - Multi-dimensional models, Expanded Workflow coverage to include Employee and Creator Workflows, Integrations with Wor...
So, I'm working with another great customer happily process mining their sn_customerservice_case CSM table when I notice they have empty configuration items device types. This draws my attention as the time to go from pending-> resolved for these ca...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Process Mining?Trai...
The sessions focused on ServiceNow's in-platform process mining solution, Process Optimization, were some of the most well attended and highest rated sessions at the different Knowledge 22 events around the world. There were 3 different sessions an...
How do Process Optimization and Performance Analytics complement each other to drive process service excellence? As organizations are striving for service excellence, they are relying on insight into their processes, services portfolio, and vendor se...
What is Hyperautomation? Hyperautomation refers to an approach in which organizations rapidly identify and automate as many business processes as possible Example use cases: Invoice processing: 5,000 different documentsClaims processingCustome...
Process Optimization Best Practices Checklist Step 1: Set up Process Optimization on your instance Request and activate Process Optimization Plugin.Assign Process Optimization roles Step 2: Integrate applications Integrate Process Optimization and...
[ Note: This article will updated every month as new content become available] Videos Link coming soon Upcoming Webinar Link coming soon Self-Paced Learning Process Redesign and OptimizationProcess Design Guides
The purpose of this article is to provide you a list of use cases where Process Optimization should be applied to drive business value. This article will be updated from time to time as we discover new use cases. IT Service Management Speed up t...
Get Started with What Is Already Available! After you have activated the ServiceNow Process Optimization plugin, get a head start with Process Optimization by utilizing the out-of-the-box content packs for ITSM, CSM, and other workflow solutions. The...
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