dangrady510
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10-04-2022 04:05 AM - edited 10-04-2022 04:07 AM
In this installment of the Process Optimization Academy we welcome Andy Krier, Director of Product Management, who walks us through the "Why" of Workforce Optimization and the prebuilt "connection" with Process Optimization.
One of the biggest advantages you get by taking an in-platform approach to process mining, and really an in-platform approach to most things, are the prebuilt "connections" with other value add solutions on the ServiceNow platform to create a more complete experience. In addition to the connection with Workforce Optimization covered in this session, Process Optimization has ties to Performance Analytics, Continual Improvement Management, Automation Center, and Predictive Intelligence – all of which are key to creating a more efficient closed loop continual improvement experience. We’ll be covering more of these "connections" in future academy sessions.
The topics covered are certainly not a must have to get started or to get value out of Process Optimization. We simply wanted to share some ideas for those of you who are starting to think about scaling process mining within your organizations and putting Process Optimization on a path to be part of your regular continual improvement activities.
Interested in learning more about in-platform process mining check out the FAQ
Got questions? We have answers. Post to the Process Optimization Community.
Interested in seeing Process Optimization in action - check out this post which includes a live DEMO
Presentation from the session attached below.
