Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcoming product enhancements and answer questions live. Each session will have a dedicated topic we'll discuss for the first 15 to 30 minutes and then we'll open up the floor to address your questions. If we don't have answers on the spot we'll create a community article and dedicate a future session to the topic.
*We are moving to a monthly cadence in 2023.
To register for the Academy sessions use this link. (You will only have to do this once)
Prior Academy Sessions
| Session Number | Session Details | Date |
| Session#1 | How does in-platform process mining work and creating your first model | 7/15/2022 |
| Session#2 | Using the Analyst Workbench to identify process inefficiencies | 7/29/2022 |
| Session#3 | What's new in the Tokyo release | 8/12/2022 |
| Session#4 | Discover Common Process Inefficiencies with Finding Definitions | 8/26/2022 |
| Session#5 | Planning a process mining program | 9/9/2022 |
| Session#6 | Workforce and Process Optimization: Better Together | 9/22/2022 |
| Session#7 | Tracking your findings with Continual Improvement Management and Automation Center |
10/7/2022 |
|
Session#8 |
11/04/2022 | |
|
Session#9 |
Automation Discovery as part of your in-platform process mining experience |
11/18/2022 |
|
Session #10 |
12/2/2022 | |
|
Session #11 |
Isolating Opportunities in Mined Data (Filtering Techniques) |
1/13/2023 |
|
Session #12 |
2/24/2023 | |
|
Session #13 |
3/24/2023 | |
|
Session #14 |
4/21/2023 | |
|
Session #15 |
6/16/2023 | |
|
Session #16 |
7/14/2023 | |
|
Session #17 |
8/11/2023 | |
|
Session #18 |
9/22/2023 | |
|
Session #19 |
10/20/2023 | |
|
Session #20 |
11/03/2023 | |
|
Session #21 |
12/15/2023 | |
|
Session #22 |
1/19/2024 | |
|
Session #23 |
What's new for Process Mining in the Washington D.C. release |
2/15/2024 |
|
Session #24 |
Extending the reach of Process Mining insights through Platform Analytics |
3/15/2024 |
|
Session #25 |
Linking ServiceNow and external process data for end-to-end visibility |
4/19/2024 |
|
Session #26 |
6/21/2024 | |
|
Session #27 |
7/19/2024 | |
|
Session #28 |
8/24/2024 | |
|
Session #29 |
9/20/2024 | |
|
Session #30 |
10/18/2024 | |
|
Session #31 |
11/15/2024 | |
|
Session #32 |
12/20/2024 | |
|
Session #33 |
1/16/2025 | |
|
Session #34 |
2/20/2025 | |
|
Session #35 |
3/20/2025 | |
|
Session #36 |
4/17/2025 | |
|
Session #37 |
6/19/2025 | |
|
Session #38 |
7/17/2025 | |
|
Session #39 |
8/21/2025 |
Upcoming Academy Sessions
|
|
Session |
Date |
|
Session #40 |
What's new for Process Mining in Zurich |
9/18/2025 |
|
Session #41 |
Optimize AI Agents with Process Mining |
10/16/2025 |
|
Session #42 |
Process Mining for Security Operations |
11/20/2025 |
|
Session #43 |
Understanding the Improvement Opportunities Summary Page and Highlights |
12/18/2025 |
To register for the Academy sessions use this link. (You will only have to do this once)
Are you looking for content for specific workflows or processes you aren't seeing here? Take a look at this post that acts as an index for workflow specific content.
Other important Process Mining content:
Guide to getting started with Process Mining
How to use the Process Mining Evaluation Project in your instance
Process Mining NowLearning Course
Process Mining Use Case Series
Interested in additional blog posts on Process Minig, Performance Analytics, Predictive Intelligence and the Virtual Agent? Check out this Now Intelligence blog carnival.
5 Comments
