I have a requirement that user should have the ability to create a draft knowledge article from a [task type, e.g. case] so that relevant information can
be captured as part of the [task type] management process to provide support for similar [task type] in the future.
Means when an agent working on a [task type], when user set it to a state of closed and check the knowledge checkbox then a new draft article is created linked to the [task type] it was created from.
So, is this something like out of the box (if yes, could you provide the details?) or we need to customize this?
