Dev Instance

[b__DirleneS]

Memo: ServiceNow Developer Instance Not Starting

To: ServiceNow Developer Support
Subject: Assistance Needed – Developer Instance Not Starting (https://dev197278.service-now.com/)

Issue Description

My ServiceNow developer instance (https://dev197278.service-now.com/) is currently not starting. I have attempted to access it several times, but it remains unavailable or unresponsive.

Request

Could you please provide insight into the cause of this issue and advise on any actions I should take to restore access? If there is a known outage, maintenance, or technical problem affecting developer instances, please let me know the status and estimated resolution time.

Additional Details

• Instance URL: https://dev197278.service-now.com/

• Symptoms: Instance not starting or inaccessible via browser.

• Attempts: Multiple login attempts, no success.

[Mark Roethof · Accepted solution]

Hi there,

"To: ServiceNow Developer Support"

That does not exist 🙂

As you probably know, there's NO support for PDI's. You could wait a few hours or days, perhaps your instance might get online again. Else... nothing else you can do than request a new PDI.

And as always:
Back-up your work!

And...
Don't use your PDI for customer work!

[Mark Roethof · Accepted solution]

Hi there,

"To: ServiceNow Developer Support"

That does not exist 🙂

As you probably know, there's NO support for PDI's. You could wait a few hours or days, perhaps your instance might get online again. Else... nothing else you can do than request a new PDI.

And as always:
Back-up your work!

And...
Don't use your PDI for customer work!

[b__DirleneS]

This is the screenshot.

The instance is not waking up

[b__DirleneS]

My work is back up. I was just hoping for a different outcome, but thank you for your reply.

[GlideFather · Accepted solution]

Hi @b__DirleneS

log into you account (the same as here by SSO) at Developer Site and check the status of your instance there:

There is Instance status:

If it is still available you will be able to see it from here and eventually wake it up from hibernation, let me know how does it go. It shall not be more than an hour, if so, consider releasing (losing) it and requesting a new one.

But only you don't have there any progress.