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3 weeks ago
dev189915 doesn’t wake up and is about to be reclaimed. Please advise
Thank you
Solved! Go to Solution.
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3 weeks ago
you can't do much here.
PDIs support from ServiceNow is not available
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
@Reginaldo1 Once an instance goes in hibernation and you can't wake it again then it's gone for good. There is nothing you could do.
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3 weeks ago - last edited 3 weeks ago
Hi @Reginaldo1
How many days you have tried to wake up. I will suggest regularly Refresh and try to wake up from developer portal at least for 4-5 days . If it is reclaimed , Bad luck. Request for New PDI.
Just so you know, Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting.
You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.
Please check this Personal Developer Instance (PDI) Guide
Where it is written-
"When a PDI is reclaimed, the instance is unassigned from you, reset to its original state, and reassigned to another Developer Site user. Reclaiming instances allows ServiceNow to supply active developer site user with free instances."
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 weeks ago
Hello @Reginaldo1 ,
Since ServiceNow PDIs do not have dedicated support, if your instance is went to hibernation/offline then you can either wait for some time and see if the instance comes back online . However, if you request a new instance, all data from the previous instance will be lost.
Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.
If you request new pdi , nowdays there is waitlist issue so you must refer this , it will help you to :
If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya
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3 weeks ago
you can't do much here.
PDIs support from ServiceNow is not available
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
@Reginaldo1 Once an instance goes in hibernation and you can't wake it again then it's gone for good. There is nothing you could do.
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3 weeks ago - last edited 3 weeks ago
Hi @Reginaldo1
How many days you have tried to wake up. I will suggest regularly Refresh and try to wake up from developer portal at least for 4-5 days . If it is reclaimed , Bad luck. Request for New PDI.
Just so you know, Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting.
You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.
Please check this Personal Developer Instance (PDI) Guide
Where it is written-
"When a PDI is reclaimed, the instance is unassigned from you, reset to its original state, and reassigned to another Developer Site user. Reclaiming instances allows ServiceNow to supply active developer site user with free instances."
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 weeks ago
thank you all for all your help
several days trying to wake it up if you want to know.
