Embedded playbook does not run

fredmaroun · ‎03-17-2026

I tried, with two very simple playbooks, to use the feature of one playbook triggering another playbook, but it doesn't work. I am using the Australia release in a development instance dev249504. Attaching Word doc with snapshots.

Tanushree Maiti · ‎03-18-2026

Hi @fredmaroun

One playbook can trigger another through Process Automation Designer (PAD) by nesting playbooks or using flow actions to trigger subsequent processes.

Refer:

https://www.youtube.com/watch?v=tsWNt02jyLo&t=380s

https://www.youtube.com/watch?v=GI9iPx1h52k

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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fredmaroun · ‎03-19-2026

Hi @Tanushree Maiti ,

Thank you for responding. Did you get a change to view the Word document that I posted? I am adding it here again. The videos that you provided don't address my question, which is about embedding a playbook into another playbook, a feature that is present in the Australia release, although I think it was introduced in Zurich. The first video is about variants, which is a different feature. The second video is from two years ago, which is well before the the feature I am asking about was introduced.