We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Embedded playbook does not run

fredmaroun
Tera Contributor

I tried, with two very simple playbooks, to use the feature of one playbook triggering another playbook, but it doesn't work. I am using the Australia release in a development instance dev249504. Attaching Word doc with snapshots.

2 REPLIES 2

Tanushree Maiti
Tera Patron

Hi  @fredmaroun 

 

One playbook can trigger another through Process Automation Designer (PAD) by nesting playbooks or using flow actions to trigger subsequent processes.

 

Refer:

https://www.youtube.com/watch?v=tsWNt02jyLo&t=380s

https://www.youtube.com/watch?v=GI9iPx1h52k

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Hi @Tanushree Maiti ,

Thank you for responding. Did you get a change to view the Word document that I posted? I am adding it here again. The videos that you provided don't address my question, which is about embedding a playbook into another playbook, a feature that is present in the Australia release, although I think it was introduced in Zurich. The first video is about variants, which is a different feature. The second video is from two years ago, which is well before the the feature I am asking about was introduced.